Detail of : Patient Financial Advocate Oncology Job Opening in Akron
Full-Time Days, Cooper Cancer Center
Akron City Hospital Campus System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary:
Advocates for the patient in regards to insurance coverage and medical billing while providing the appropriate assistance for financial hardships. Works with insurance providers to insure proper and timely payments for all related service line services and acts as advocate to the patient when billing problems occur. Provides financial counseling and related support regarding cancer service line services to patients, departments, physicians and payers. Responsible for effectively communicating with patients, their financial obligations while going through treatment, surgery and/or care for a cancer diagnosis and provides financial assistance through programs offered by various resources along the cancer care continuum. Interacts with patients, physicians, insurance companies, and other members of the hospitals’ staff for scheduling, pre-registration and billing. Works closely with the oncology service line supportive care team. Utilizes system tools extensively to ensure accurate and timely patient financial information is in place.
Formal Education Required:
High school diploma or equivalent
Post high school coursework in business, finance, healthcare or closely related field preferred.
Experience and Training Required:
Three (3) years experience in medical insurance verification and financial counseling in a hospital setting.
Two years customer service experience, patient advocacy experience preferred.
Other Skills, Competencies and Qualifications:
Knowledge of verification and authorization requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third party payers.
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. -Must interact with patients, families and other customers with courtesy, tact and discretion.
Ability to interact with individuals from any social, economic and cultural status.
Demonstrate excellent interpersonal skills to interact effectively and efficiently with patients, families, and all members of the multi-disciplinary team, both orally and in writing.
Strong analytical and financial assessment abilities as well as the ability to maintain a close attention to a variety of details required in order to perform duties efficiently while being able to gather and present information in an organized manner.
Ability to prioritize and re-prioritize in an ever-changing environment without sacrificing quality, delivery or cost efficiency. Must be multitask oriented and able to function in a constantly changing environment.
Ability to provide and promote professional, efficient and congenial customer service through all communication and interaction with patients, customers and co-workers.
Able to actively listen to patients/visitors with understanding, empathy and professionalism.
Ability to empathize with patients and families undergoing physical, spiritual and emotional stress.
Level of Physical Demands:
Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.
For more detail information about the program, please refer official source from Summa Health on following link below. If you meet these requirements, please register yourself at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only qualified, short-listed applicants will be invited for furthers process.
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