Guest Service Manager Home2 By Hilton Ft Jackson Columbia

Job Title : Guest Service Manager
Date : 8 months ago
Company : Home2 By Hilton Ft Jackson
City : Columbia

Home2 By Hilton Ft Jackson Recruitment 2021 - Home2 By Hilton Ft Jackson is seeking the best people to fill Guest Service Manager that will be placed in Columbia.

Home2 By Hilton Ft Jackson Recruitment 2021

Detail of : Guest Service Manager Job Opening in Columbia

We are looking for a Guest Service Manager to make our guest feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Manager? Guest Service Manager's responsibilities include but are not limited to greeting guests as they arrive, coordinate with the front desk check-ins to assigned rooms and check outs. You will make sure our team, including front desk and hospitality, offer stellar customer service and provide memorable hospitality experiences for our guests. You will be hands on with guests satisfaction. Another essential part of this job is to help the General Manager to ensure that day to day business operations run smoothly. The Guest Service Manager will draw up weekly schedules, order supplies, assist with training and recruiting, The duties of an assistant manager may include direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks. If you have previous hospitality experience and are familiar with hotel procedures, we’d like to meet you. Our ideal candidates have a flair for communication, flexibility, reliability, the ability to resolve issues in a timely and accurate manner and multitask.


  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate with all departments daily task
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Work in tandem with team members and provide training and correction as necessary
  • Provide upscale guest service experiences for guests throughout their stay
  • Respond to and resolve customer complaints and comments as needed
  • Monitor inventory and report any needs to the general manager
  • Promptly address guests’ requests, is applicable
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Act as a liaison between the front line team members and the General Manager
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform guests of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team to ensure we comply with all standards and operating procedures
  • Ensure that all brand standards are met for inspections
  • Appraise team’s performance and produce regular reports
  • Perform Manager on duty task when required
  • Examine daily duties, assign tasks and check on progress with team
  • Analyze customer feedback from hotel site and suggest ways to improve ratings
  • Establish friendly relationships with regular hotel client


  • Proven work experience as a Guest Service Manager, Hotel Manager or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS) with Hilton
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Job Type: Full-time


  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Holidays
  • Night shift
  • On call
  • Overtime
  • Weekends

COVID-19 considerations:
All guests and team members are required to wear a mask while in public areas.


  • Leadership Experience: 1 year (Preferred)
  • Hotel management: 1 year (Preferred)

Shift Availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

For further information, please refer official source from Home2 By Hilton Ft Jackson on following link below. To find out where you fit in, please visit :

Notes :

  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

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