Call Center Customer Service Representative American Health Associates Cincinnati

Job Title : Call Center Customer Service Representative
Date : 24 July 2021
Company : American Health Associates
City : Cincinnati

American Health Associates Recruitment 2021 - American Health Associates require the best people to fill Call Center Customer Service Representative that will be placed in Cincinnati.

American Health Associates Job Vacancies 2021

Detail of : Call Center Customer Service Representative Job Opening in Cincinnati

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

Client Service Representative- Healthcare

American Health Associates (AHA) is seeking full-time Customer Service Reps for our busy Clinical Laboratory in the Cincinnati, Ohio area!


We are looking for candidates with strong customer service experience and we currently have 1st, 2nd, and 3rd shifts available to join our growing Call Center Team!!!

The selected candidate must possess:

  • +1 year of CS experience, preferably in a Call Center or healthcare environment.
  • Knowledge of lab test orders; solid understanding of the importance of critical results.
  • Excellent customer service and telephone etiquette skills required.
  • Effective verbal and written communications, especially listening skills.
  • 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
  • Strong computer skills and work ethic.
  • Ability to multi-task, work independently, set priorities, and manage time effectively in a fast-paced work environment.
  • Detail oriented.
  • Outstanding Customer Service and phone skills.
  • Ensure patient privacy, confidentiality, and HIPAA are upheld always.
  • "Team Player" mindset

The person hired will be trained to work in the following areas:

1. Answering telephones/ resolving client issues/ calling critical results
2. Entering patient demographics
3. Monitoring incoming and outgoing faxes on the fax server
4. Making calls to dispatch Phlebotomists

Job Requirements:

· High school diploma

· +1 year of customer service experience, in healthcare preferred.

· Detail oriented with ability to multi-task daily.

We are open 24/7/365; we look for candidates who are available to work the established schedules, as well as rotating holidays.
We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift


  • High school or equivalent (Required)


  • Call center: 1 year (Required)

Work Location:

  • One location

Work Remotely:

  • No

If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :

  • All applications will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

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