Detail of : Overnight Front Desk Agent Night Auditor Job Openings in Glenmont
Overnight Front Desk Agent
Assures highest possible level of visitor and guest satisfaction by providing superior customer service.
You would be responsible for performing basic accounting procedures and shift balancing which prepare the business day to close and open. In addition, the night auditor must accommodate guests of the hotel by performing sales and customer service functions related to guest registration/departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service.
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. This position requires the employee to be clocked in, in uniform and in their station at the time designated on their schedule. It is the employee’s responsibility to provide timely and consistent transportation to and from the job.
Room Assignments, Changes and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Takes on additional duties as requested by management.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
8 hour shift
High school or equivalent (Preferred)
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Typical start time:
Typical end time:
This Job Is:
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply