Team Leader Dfw Tx Remote Walmart Dallas

Job Title : Team Leader DFW TX REMOTE
Date : 17 June 2021
Company : Walmart
City : Dallas

Walmart Recruitment 2021 - Walmart need a new official to fill Team Leader DFW TX REMOTE that will be placed in Dallas.

Walmart Job Vacancies 2021

Detail of : Team Leader DFW TX REMOTE Job Openings in Dallas

JOB DESCRIPTION:

  • Customer service practices. Standard Operating Procedures and defined processes. Standard reporting tools and techniques. Performance metrics. Industry trends. Process improvement techniques.Implements process improvement plans under guidance by driving the improvement of existing processes and escalating existing issues. Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis. Reviews key metrics under guidance to support root cause identification and solutions.
  • Lists and features of products and services offered. Utility of products for customers. Substitutes for products and services offered by the company. Describes how products and services fit within the organization as a whole. Cites examples of how customers use the company's products and services. Identifies the company's flagship products and services. Cites examples of how customers use a specific product or service. Describes the major functions, features, and capabilities of company products and services. Informs customers of promotions, offers, and discounts.
  • Principles and techniques of customer communication. Application and allocation of business communication styles/techniques.Knowledge of communication etiquettes through different interaction channels. Listens closely to customers, understands, paraphrases, and prioritizes customer needs, and provides appropriate solutions. Adapts listening and facilitation styles to customer communication styles. Manages customer and associate needs and advocates for their experiences. Uses various communication mediums appropriately and effectively. Analyzes customer issues to understand customer perspectives and communicates accordingly. Confirms customer understanding by restating customer concerns or problem statements.
  • Day-to-day activities performed in customer care service operations. Ticketing system and other tools used to handle customer requests. Escalationmatrices. Customer request process lifecycle. Manages contact center operations and supports new initiatives. Interprets standard reports (for example, call trends, assignment, and tracking reports), track key performance metrics, analyzes and interprets overall service levels, performance reports, and metrics, and makes necessary adjustments. Oversees the effective implementation of daily staffing plans and scheduling adherence for the shift in partnership with workflows. Oversees site management in lean staffing periods (for example, weekend coverage) and resources for overtime requirements. Escalate systemic issues through available channels (for example, Gemba, Leadership, JIRA).
  • Problem-solving methodologies and tools and the application of those methodologies and tools (identify, map, break down, hypothesize, understand implications). Business requirements, insights, and solutions. Precedence and use cases and the application of use cases by leveraging reproductive thinking and idea generation. Barriers to effective problem-solving (for example, confirmation biases, mental sets, functional fixedness, groupthink, paradigm blindness). Uses fact-finding techniques and diagnostic tools to identify and break down business problems. Works on multiple problems which are specific in nature. Suggests multiple alternatives approaches/solutions based on internal and external benchmarking. Understands the perspective of each involved stakeholder and seeks perspectives as appropriate to drive resolutions. Collaborates with stakeholders within assigned functions to ensure the implementation of recommended solutions.
  • Data collection modes, techniques, and tools. Data analytics and visualization tools and techniques. Existing and upcoming digital applications and other systems used. Technology innovation trends and industry benchmarks. Data governance as it relates to data quality, metadata, and data lineage. Data science techniques and applications. Gather and interprets data, information, and content in a digital environment. Reviews data across systems to ensure the completeness of data and applies data quality checks. Analyzes and creates reports by using existing models/templates and leverages technology to execute transactional activities. Applies visualization techniques and tools for the effective representation of data to stakeholders. Seeks appropriate technology for automation purposes. Identifies opportunities for improving Walmart's data-driven decision-making.
  • Tools, techniques, and internal processes for team management. Team goal setting. Feedback mechanisms. Counseling and mentoring. Delegation of responsibility. Supports teamwork and collaboration, plans, assigns, and directs work, and recognizes and administers rewards. Communicates performance requirements, provides guidance and coaching, monitors performance, and helps associates understand and adapt to change. Conducts interviews, manages performance and behavioral issues, and holds associates accountable according to company policies and procedures. Actively seeks feedback and helps team members understand strengths and weaknesses. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy, and applying these in executing business processes and practices.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications:

  • 1 year’s experience in retail, contact center operations, or a related area.

Preferred Qualifications

  • Supervisory experience

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • **PLEASE ANSWER: Are you able to work rotating shifts and days off?

Education:

  • High school or equivalent (Required)

Experience:

  • retail: 1 year (Preferred)
  • contact center operations: 1 year (Preferred)
  • supervisory: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Should you are interested and qualified, please apply in confidence by filling online application form at :



Notes :

  • All applications will be treated confidentially.
  • Only shortlisted candidate will be proceed on the next step.

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