Detail of : Customer Service Representative Job Openings in Madison
Cat Care Clinic is adding another animal and people-loving, professional individual to our team. Our current need is for an experienced, efficient, Client Services Representative.
The Client Services Representative is the first contact with Cat Care Clinic and should be friendly, professional, courteous and able to handle many tasks at once with numerous interruptions while appearing unruffled. Client Services Representatives work closely with the Office Manager (OM) and handle a wide variety of tasks and duties.
Answers telephones and place calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
Upholds protocols and standards set out by Cat Care Clinic
Receives and transmits telephone and email messages accurately and promptly.
Greets clients, enters or update client and pet information into practice computer system, escorts to examining room.
Proper medical records maintenance including documenting conversations with clients, scanning in documents as necessary, and entering on-line pharmacy requests.
Is familiar with health certificates, immunization certificates, laboratory reports, and euthanasia certificates, software system
Prepares client invoices and obtain payments after services performed.
Performs over-the-counter selling of specialty merchandise, exercising a technical knowledge of products sold.
Performs light cleaning of lobby, front desk, and merchandise sales areas.
Maintains the appearance of the business office, professional, pressed scrubs with clinic name and employee name.
Displays a positive, team player attitude daily
Financial accountability for daily balancing of cash drawer, collection of payments.
May assist in training staff
Attends clinic sponsored events such as client education events, community outreach, and any other events requested by management
Performs other duties as assigned such as accuracy of client and pet contact and billing information, front desk organization, teamwork, problem-solving, participation in staff meetings and special projects and assignments as needed
POSITION REQUIREMENTS EDUCATION REQUIREMENTS
High school diploma or equivalent
Completing 2 hours of continuing education courses per quarter
Significant experience with basic office functions in a busy office environment.
Previous receptionist and veterinary practice experience are preferred but not required.
PERSONAL REQUIREMENTS The Client Services Representative must be able to:
Feel and express a genuine liking for animals and for working in an animal care environment.
Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
Display tact and diplomacy with staff members and clients.
Show professionalism to other employees to provide a level of maturity.
Understand and carry out oral and written directions.
Work almost constantly in the presence of other staff members and clients.
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Enthusiasm for assisting with event planning and collaboration with local animal charities to make a difference in our community
Perform basic computer skills, type 45 words per minute and to use a 10 key calculator.
Physical Effort: Work requires lifting, squatting, twisting and carrying records and equipment weighting up to 30 lbs; requires sitting or standing for extended periods of time.
Job Type: Full-time, 1-2 Saturdays per month required
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Paid time off
Monday to Friday
Company's Facebook page:
Waiting period may apply
For further information, please refer official source from Cat Care Clinic on following link below. To find out where you fit in, please visit :
All application will kept strictly confidential.
Only qualified, short-listed applicants will be invited for furthers process.
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