Customer Service Representative Cat Care Clinic Madison

Job Title : Customer Service Representative
Date : 20 February 2021
Company : Cat Care Clinic
City : Madison

Cat Care Clinic Vacancies 2021 - Cat Care Clinic give an opportunity to fill Customer Service Representative that will be placed in Madison.

Cat Care Clinic Recruitment 2021

Detail of : Customer Service Representative Job Openings in Madison

Cat Care Clinic is adding another animal and people-loving, professional individual to our team. Our current need is for an experienced, efficient, Client Services Representative.

POSITION OVERVIEW

The Client Services Representative is the first contact with Cat Care Clinic and should be friendly, professional, courteous and able to handle many tasks at once with numerous interruptions while appearing unruffled. Client Services Representatives work closely with the Office Manager (OM) and handle a wide variety of tasks and duties.

RESPONSIBILITIES

  • Answers telephones and place calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Upholds protocols and standards set out by Cat Care Clinic
  • Receives and transmits telephone and email messages accurately and promptly.
  • Greets clients, enters or update client and pet information into practice computer system, escorts to examining room.
  • Proper medical records maintenance including documenting conversations with clients, scanning in documents as necessary, and entering on-line pharmacy requests.
  • Is familiar with health certificates, immunization certificates, laboratory reports, and euthanasia certificates, software system
  • Prepares client invoices and obtain payments after services performed.
  • Performs over-the-counter selling of specialty merchandise, exercising a technical knowledge of products sold.
  • Performs light cleaning of lobby, front desk, and merchandise sales areas.
  • Maintains the appearance of the business office, professional, pressed scrubs with clinic name and employee name.
  • Displays a positive, team player attitude daily
  • Financial accountability for daily balancing of cash drawer, collection of payments.
  • May assist in training staff
  • Attends clinic sponsored events such as client education events, community outreach, and any other events requested by management
  • Performs other duties as assigned such as accuracy of client and pet contact and billing information, front desk organization, teamwork, problem-solving, participation in staff meetings and special projects and assignments as needed

POSITION REQUIREMENTS
EDUCATION REQUIREMENTS

  • High school diploma or equivalent
  • Completing 2 hours of continuing education courses per quarter

EXPERIENCE REQUIREMENTS

  • Significant experience with basic office functions in a busy office environment.
  • Previous receptionist and veterinary practice experience are preferred but not required.

PERSONAL REQUIREMENTS
The Client Services Representative must be able to:

  • Feel and express a genuine liking for animals and for working in an animal care environment.
  • Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
  • Display tact and diplomacy with staff members and clients.
  • Show professionalism to other employees to provide a level of maturity.
  • Understand and carry out oral and written directions.
  • Work almost constantly in the presence of other staff members and clients.
  • Be flexible in attitude and work habits.
  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
  • Enthusiasm for assisting with event planning and collaboration with local animal charities to make a difference in our community
  • Perform basic computer skills, type 45 words per minute and to use a 10 key calculator.
  • Physical Effort: Work requires lifting, squatting, twisting and carrying records and equipment weighting up to 30 lbs; requires sitting or standing for extended periods of time.

Job Type: Full-time, 1-2 Saturdays per month required

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends

Work Location:

  • One location

Company's website:

  • www.catcareclinic.net

Company's Facebook page:

  • @catcareclinic

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

For further information, please refer official source from Cat Care Clinic on following link below. To find out where you fit in, please visit :



Notes :

  • All application will kept strictly confidential.
  • Only qualified, short-listed applicants will be invited for furthers process.

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