Front Desk Receptionist Swiss Post Solutions Louisville
Front Desk Receptionist Swiss Post Solutions Louisville
Job Title :
Front Desk Receptionist
18 October 2020
Swiss Post Solutions
Swiss Post Solutions Recruitment 2020 - Swiss Post Solutions present an opportunity to apply Front Desk Receptionist that will be placed in Louisville.
Swiss Post Solutions Recruitment 2020
Detail of : Front Desk Receptionist Job Opening in Louisville
The Corporate Receptionist Provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as, but not limited to Mail/Shipping operations, Hospitality and general office/facilities work based on operational needs to provide a top tier customer experience.
Key Responsibilities Include:
Reception/Concierges: Primary function. Answer all calls, provide an exceptional customer service experience for all incoming/outgoing visitors.
May assist with Light Facilities/Hospitality work: Perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
Mail Service: Will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
Summary of Essential Job Functions:
The responsibilities of the Receptionist include, but are not limited to:
Provides 5-star customer service to all employees and visitors (in all forms of communication).
Answers incoming telephone calls and routes callers to the person who can best assist them.
Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
Logs visitors into registration system.
Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issues facility access cards to employees.
Answers and properly routes global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
Prioritizes calls and escalates customer service issues to the proper chain of command.
Takes initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Proactively seeks out additional work during downtime.
Follows up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
Builds professional relationships with customers and other teams.
Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
Maintains professionalism and composure when interacting with all callers/visitors.
Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
Driven by client satisfaction
Strong integrity, solid business ethics
Excellent communication skills
Expert in customer service skills, professional attitude and appearance
Good organizational skills
Ability to maintain confidentiality
Strong attention to detail
Strong aptitude in effectively managing time and on-going tasks
Works well with people both internal (SPS) and external (assigned client)
Good at following instructions and handling change and/or adverse situations in customer service environments
High School Diploma/G.E.D. or equivalent
1-3 years of top tier reception/concierge customer service work. Any experience performing general office work such as facilities, mail services, general office hospitality work is helpful.
Excellent verbal and written communications skills in English
A strong task driven personality driven by customer satisfaction
Ability to multi-task and prioritize will be essential
Strong aptitude in technology: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit for extended periods of time; perform face to face customer service work for a majority of the shift; Answer/transfer calls, Shipping/Receiving/Mailroom/Hospitality work as needed: make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or utilize computer equipment/documents; Lift/push/pull objects with hands and arms; and talk or hear. Must have the ability to multi-task and work in a deadline driven environment which may be fast paced at times. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Types: Full-time, Permanent
Pay: $15.00 - $19.00 per hour
Flexible spending account
Paid time off
8 hour shift
Monday to Friday
Microsoft Office: 1 year (Preferred)
Customer Service: 3 years (Preferred)
Waiting period may apply
Should you meet the qualifications required, please register and apply to Swiss Post Solutions website with link as follow :
All applications will be treated confidentially.
Only short-listed candidates will be contacted.
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