Customer Service Supervisor Ortho Molecular Products Woodstock

Job Title : Customer Service Supervisor
Date : 24 July 2021
Company : Ortho Molecular Products
City : Woodstock

Ortho Molecular Products Vacancies 2021 - Ortho Molecular Products is seeking the candidates to apply Customer Service Supervisor that will be placed in Woodstock.

Ortho Molecular Products Job Vacancies 2021

Detail of : Customer Service Supervisor Job Openings in Woodstock

Overview: We are looking to hire a Customer Service Supervisor to supervise a team of customer service representatives and lead the team to meet and (exceed) service levels and department objectives.
Responsibilities: What you will do:

Manage, nurture, develop a highly motivated team of Customer Service Representatives and foster an atmosphere of continuous improvement.

  • Duties include interviewing, hiring, training, planning, assigning, and directing staff; includes performance appraisals, rewarding, and disciplining team.
  • Pro-actively communicate with Accounting, Manufacturing, Operations, IT, QC, Sales and Fulfillment to maximize customer satisfaction.
  • Attend and/or facilitate meetings, report, and present information to departments as necessary.
  • Assist with annual budget process quantifying needed staff, equipment, supplies and training needs.
  • Review current processes/training and generate solutions to continuously improve efficiencies within the department.
  • Analyze call center data to improve processes, prepare reports, ensure resources are properly allocated to maximize efficiency and customer satisfaction.
  • Provide cost benefit analysis when reviewing phone systems, ERP systems, web integrations, electronic order information and training software.
  • Use survey and product complaint information to improve the business.

Qualifications: What we are looking for:

Bachelor’s degree in business or minimum of 6 years of experience in a high-volume call center with at least 4 years in a leadership position.

  • Proven computer proficiency using ERP, CRM, SharePoint and internet applications. Microsoft Dynamics NAV experience a plus.
  • Strong analytical, problem-solving skills and organizational skills including ability to implement solutions.
  • Demonstrated ability to provide guidance and training to customer service representatives.
  • Highly collaborative and flexible to work effectively with peers and staff.
  • Exceptional written communication and conflict resolution skills.
  • Must be authorized to work in the U.S. as Sponsorship is not provided.

Benefits: Why Join our Team:

Above Average Compensation

  • Potential Yearly Bonus & Wage Increases
  • Tuition Reimbursement
  • Paid Time Off and Holidays
  • Medical, Dental, Vision
  • 401K with Employer Match
  • Employee Referral Program Incentives
  • Wellness Program & Reimbursements
  • Free Monthly Products
  • Employee Discount Program
  • Opportunity for Growth
  • And much more!

About Ortho Molecular Products: *

Ortho Molecular Products is a leading manufacturer of dietary supplements with over 30 years of stability and growth. We work exclusively with licensed health care practitioners, helping them transform the practice of medicine through implementing lifestyle medicine and nutrition with their patients.

Ortho Molecular Products honors the service of our military veterans and understands how that service translates to a successful career. Your discipline, strategic thinking and commitment to excellence make you an extraordinary candidate for a career at our organization. We believe our mission driven mindset and company values will align with you and your experiences. We invite you to explore the Ortho website to learn about our career opportunities and apply.

Location: 1991 Duncan Place, Woodstock, IL 60098

Job Type: Full-time

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only qualified, short-listed applicants will be invited for furthers process.

If you are not interested in Customer Service Supervisor Woodstock September 2021 Ortho Molecular Products above, you can try to find your job by read related jobs from another company in Woodstock below.

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