Customer Service Representative Swag Golf Northbrook

Job Title : Customer Service Representative
Date : 24 July 2021
Company : Swag Golf
City : Northbrook

Swag Golf Careers 2021 - Swag Golf invite the best people to apply Customer Service Representative that will be placed in Northbrook.

Swag Golf Jobs 2021

Detail of : Customer Service Representative Job Openings in Northbrook

Job Summary:

We are seeking a forward thinking, highly innovative problem solver who is enthusiastic about working in the golf industry. As a Customer Service Representative your responsibilities will be to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions and concerns. The ideal candidate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, and collaborative team environment.

This role will report into the Head of Operations for Swag Golf.

Responsibilities:

  • Proactively guide and address customer questions
  • Confidently answer contacts from customers, through multiple channels (i.e. Email, Facebook, Twitter, and Instagram)
  • Recommend alternatives to achieve mutually beneficial outcomes
  • Balance the needs of the customer and business while driving loyalty and long-term value
  • Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.

Basic Qualifications:

  • Comfortable working in a high pressure and fast paced environment
  • Ability to multitask using multiple systems and tools to identify and problem solve.
  • Ability to manage time effectively and to meet department attendance guidelines to include a minimum of 40 hours weekly
  • An excellent written and verbal communicator with the ability to build and maintain strong working relationships
  • Proficiency with MS Office, Internet and a good knowledge of social media platforms
  • General knowledge of Golf Industry including basic terminology, club building and equipment specifications

Required Education:

  • High School Diploma or equivalent required
  • 2+ years’ experience with direct customer contact

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Ability to commute/relocate:

  • Northbrook, IL 60062: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Language:

  • English (Required)

Work Location:

  • One location

Work Remotely:

  • No

If you feel that you can meet the qualification and up to the challenge, please send directly through :



Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short-listed candidates will receive responses.

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