Detail of : Specialist HR Support Center Job Openings in Bradenton
is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
The Specialist is a key member of the HR Support Center that serves as the initial point of contact for customer inquiry (via phone, email, or chat) on a wide range of human resources inquiries. The Senior Specialist is responsible for providing support on general, low complexity inquiries related to HR Compliance and best practices regarding the employment life cycle, including but not limited to recruiting/hiring, performance management, employee compensation, and employee separation. The Center strives to resolve most client inquiries within the initial contact.
The Specialist provides the first line of contact for clients and works to facilitate first contact resolution inquiries. The Specialist role is essential to providing an outstanding client experience to ’s customers.
*This position is fully remote, working in the Pacific Standard Time-zone.
Resolves general low to moderate complexity customer inquiries related to HR through phone, email, and chat.
Ensures proper triage, escalation and effective resolution of more sophisticated inquiries to the appropriate Tier 2 or Tier 3 Support Center
Provides accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Operates with a sense of urgency when addressing customer needs.
Utilizes the CRM system to quickly handle, document and resolve open cases, while keeping clients regularly advised of status and anticipated resolution timing.
Stays informed and alerts organization to key internal and/or external business issues (such as constantly evolving HR, statutory, regulatory, and compliance requirements) and trends that affect business results.
Works with other internal departments (payroll, tax, 401(k), legal, sales, etc.) to help resolve operational issues.
Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services.
Delivers dependable, accurate, appropriate, timely, and easy-to-use valuable solutions to meet customers’ needs.
Responsible for taking initiative and action towards professional development.
Responsible for meeting established key performance indicator metrics as defined by management and for contributing to high Client Satisfaction Scores, After-Call Surveys results, and overall customer retention.
Other projects and responsibilities may be added at the manager’s discretion
JOB REQUIREMENTS AND QUALIFICATIONS:
Education: Bachelor’s degree desired; or equivalent education/work experience
Minimum 2 year of customer service and/or 1 year of HR generalist experience.
Training Requirements (licenses, programs, or certificates):
HR certification (PHR/equivalent or higher) required within 12 months.
Other Knowledge, Skills and Abilities:
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Knowledge and understanding of ’s practices, policies, processes, and systems capabilities
General knowledge to support inquiry resolution of:
Compensation Consultation Services, including administration of Benchmarking Services, Salary Survey Tool Services and Equity Management Services
Performance Management Services, including administration of Tracking & Reporting Services and Learning Management Services
International Mobility Services, including administration of Global HR Services and Immigration Services
Compliance Support Services, including Workplace Safety Services, Workforce Compliance Services, Regulatory Compliance Services, Ethics & Compliance Training Services and HR Operations Services
High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual a plus
Top Notch customer service skills.
Strong verbal and written communication skills
Ability to build and maintain effective business relationships with all departments to resolve critical open issues and coordinate support from other internal SME teams
Ability to effectively meet customer needs, taking ownership for customer satisfaction
Ability to work independently to resolve issues and in a team-office or remote environment; to communicate expertly across many organizational levels and functions driving business engagement and teamwork; to effectively build rapport with stakeholders
Ability to maintain confidentiality of corporate data
A proven commitment to high professional ethical standards and a diverse workplace
Ability to adapt to a fast paced constantly evolving business and work environment while handling multiple priorities
WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.):
Minimal travel required
Work in clean, pleasant, and comfortable office setting
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please Note: reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.
Should you meet the qualifications required, please register and apply to TriNet website with link as follow :
All applications are appreciated and will be treated confidentially.
Only short listed candidates will be notified.
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