Detail of : Customer Service Representive Job Opening in Concord
Customer Service Representative
We’re a mid-sized company with a customer service team of four who works in our Concord, CA headquarters. Our wholesale products are ordered by designers across the USA. Every order is custom and there are many processes that need to be completed prior to sending orders to our production team. We are proud of our fine craftsmanship, and that includes customer service.
We have been in business for over 40 years and have continued to grow. We are hiring two new customer service representatives, who will work independently alongside our current staff.
If you can see yourself in this role, please apply. We will review resumes promptly.
Provides excellent customer service by responding to inbound service and support phone calls, emails, and an occasional in-person designer.
· Provides guidance to assist with product purchases and design
· Becomes an expert in Carol’s Roman Shades products
· Data input customer quotes, and orders
· Helps improve processes within the customer service team
· Completes outbound support calls
· Performs other duties as assigned
· 8 am to 4:30 pm hours, M-F
· 90-day onsite training
· Must be able to work out of the Concord, CA office
· Experience working directly with customers (Required)
· COVID vaccination is required for all employees: We take safety seriously. (Required)
· Experience in a fast-paced work environment (Preferred)
· Strong troubleshooting skills
· Highly effective phone communication skills
Vacation and Sick pay.
Job Type: Full-time
Paid time off
Monday to Friday
COVID-19 considerations: COVID vaccination is required for all employees: We take safety seriously. (Required)
Ability to commute/relocate:
Concord, CA: Reliably commute or planning to relocate before starting work (Required)
High school or equivalent (Preferred)
Work Location: One location
If you feel that you can meet the qualification and up to the challenge, please send directly through :
Application will be treated strictly confidential.
Only short listed candidates will be notified.
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