Detail of : Customer Care Representative Job Opening in Snohomish
Customer Care Representative
Duties and Responsibilities:
The Customer Care Representative at Art Culinaire is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the operations team to discover new communication strategies and maintaining expert knowledge about company products or services to best help customers. Demonstrate the company’s core values of respect, honesty, integrity and team work.
A Customer Service Representative’s duty is to support customers. This main responsibility covers a variety of duties, such as:
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with the Customer Care team and other departments to find appropriate solutions
Working closely with the General Manager on the Buy-Back Program by directly reaching out to customers that may want to upgrade to a new range.
Strong customer service background.
Strong written and oral communication skills with the ability to effectively communicate with customers
Effectively present information in one-to-one and small group situations to customers and other employees.
Proficient computer skills to include, Word, Power Point, Excel, email, website software with an aptitude to learning new programs.
Strong attention to detail and ability to follow complex written and verbal instructions.
Proven ability to set and achieve department and organizational goals.
Proven ability to act with integrity, ethically, professionalism, and confidentiality.
Demonstrated excellent verbal and written communication skills and able to communicate with individuals of diverse background.
Proven interpersonal, negotiation, and conflict resolution skills.
Excellent planning, organizational and time management skills.
Strong analytical and problem-solving skills.
Ability to understand new issues quickly and make wise decisions.
Demonstrated ability to inspire confidence and create trust.
Ability to deal with frequent changes, delays and unexpected events in a calm professional manner
Ability to provide outstanding Customer Service
Dependable, reliable and self-motivated
Able to work with a diverse group of people
Strong team player, friendly and patient
Excellent ability to multi-task and prioritize in a busy, fast-growth environment
Protect the safety of self, co-workers, and customers at all times.
High School Diploma or General Education Degree (GED). Relevant work experience may be substituted for education on a year-for-year basis.
At least 1 year of customer service
Licensure / Certification
Must possess and maintain a valid driver’s license for the state in which you are applying and an acceptable motor vehicle record
Proficient in the use MS Office (Excel, Word, PowerPoint, Project), etc.
Bachelor’s degree from an accredited college or university recognized by the United States Department of Education or equivalent.
Experience working in culinary retail industry with international shipping.
Software/ Equipment Knowledge
ZOHO Office Suite
Job Type: Full-time
Pay: From $45,000.00 per year
Employee assistance program
Paid time off
Monday to Friday
COVID-19 considerations: To keep our staff and clients as safe as possible in the workplace we provide face masks and hand sanitizer in different locations of our building. We also encourage keeping an appropriate distance between people, considering high risk individuals.
High school or equivalent (Preferred)
Customer Service: 1 year (Required)
If your qualification is matched with the requirement above, please submit your online application directly through Art Culinaire system at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only shortlisted candidate will be proceed on the next step.
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