Detail of : Call Center Representative No weekends No Holidays Job Openings in Norfolk
PRIMARY PURPOSE: Virginia Eye Consultants a member of C VP Physicians, is looking for a Scheduling Agent, responsible for answering and triaging incoming calls, taking messages and scheduling appointments. Position requires patient, physician, staff, vendor contact, and general public telephonic contact. Representatives must exhibit pleasant phone voice, good manners, be professional in conduct, and have the ability to listen. She/he must demonstrate skill in operating a computer and answering a multi-line phone system.
Duty / Responsibility
1. Demonstrates quality patient service during interactions with patients, coworkers, and vendors
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Is dependable; follows policies and procedures
Maintains professionalism in interactions with patients and coworkers
Performs quality work and consistently exhibits initiative
Adopts and displays CVPs Mission, Vision, and Values in word and deed
2. Call Handling. Promptly answer, triage and direct incoming calls from patients, vendors, employees, and health care providers in a professional polite manner. After handling each call resume ready status as quickly as possible in order to handle an appropriate number of calls and achieve the average number of calls per day goal.
3. Direct messages to appropriate staff ensuring that messages are clear and distributed promptly. Prepare and mail patient packets on assigned schedule. Accurately respond to inquiries about directions, hours, services, locations, and physicians.
4. Perform other duties as assigned.
Virginia Eye Consultants, a member of CVP Physicians, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Paid time off
8 hour shift
Monday to Friday
Should you meet the qualifications required, please register and apply to CVP Physicians website with link as follow :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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