Customer Success Advocate Messaging Cash App Atlanta

Job Title : Customer Success Advocate Messaging
Date : 30 July 2021
Company : Cash App
City : Atlanta

Cash App Careers 2021 - Cash App provide a chance to apply Customer Success Advocate Messaging that will be placed in Atlanta.

Cash App Recruitment 2021

Detail of : Customer Success Advocate Messaging Job Openings in Atlanta

Company Description
is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.
Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.
We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.
Interested in learning more?


Job Description


is looking for a Customer Success Advocate to join the Cash Direct Customer Support team. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our users. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, an excellent multi-tasker, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

  • Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates
  • Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, and holidays as needed

This role has a tentative start date of September 13th.

Schedule: TuesdaySaturday 6 AM3 PM or FridayTuesday 6 AM3 PM or WednesdaySunday 6 AM3 PM


Qualifications


You have:

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management and multitasking skills
  • A desire to help people and improve the customer experience
  • A passion for

Additional Information
treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.


If you strong confindence you meet the requirement above, please register and sign in to Cash App e-recruitment website with link as follow :



Notes :

  • All application will kept strictly confidential.
  • Only short listed candidates will be notified.

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