Family Services Coordinator Lifeline Of Ohio Columbus

Job Title : Family Services Coordinator
Date : 21 September 2021
Company : Lifeline Of Ohio
City : Columbus

Lifeline Of Ohio Careers 2021 - Lifeline Of Ohio need an applicant to fill Family Services Coordinator that will be placed in Columbus.

Lifeline Of Ohio Recruitment 2021

Detail of : Family Services Coordinator Job Openings in Columbus

Major Role

Consistent with the mission, vision and values of Lifeline of Ohio, provide call coverage at partner hospitals to timely and appropriately respond to donation referral requests. Approach family members of potential donor candidates with sensitivity and empathy to obtain authorizations for donation successfully. Serve as a member of dedicated teams responsible for meeting the unique needs of our key hospital partners with the ultimate goals of maximizing every possible opportunity for donation.


1. Respond to donor referrals received by Donation Support Services from hospital partners, conducting on-site follow-up of referrals whenever possible.

 Confer with declaring physician both before brain death testing and after declaration to plan discussions with the family members.

 Verify brain death testing has been completed and documented according to hospital policy. Enter potential donor information into referral database for referrals based on the established clinical data requirements for each type of donation.

 Evaluate past and current medical conditions and check for positive and negative trends in labs as leading indicators to evaluate whether a referral represents a realistic opportunity for donation.

 Learn and apply clinical aspects of suitability evaluation to better evaluate the viability of potential candidates.

 Coordinate formal donor suitability evaluations with organ recovery and tissue recovery team leads.

 Monitor candidate status daily in collaboration with hospital staff as long as referrals remain potential donors.

 Coordinate the development of family support plans with chaplains and hospital staff for all cardiac cases (DCD).
Remain with families during and after pronouncement.

2. Obtain authorization for donation from family members for suitable candidates.

 Gather the appropriate background information on donor candidates and family members to develop a sensitive approach that enables an effective discussion of donation with families.

 Include chaplains, nurses, and other parties in the donation conversation as appropriate.

 Educate families on the need and benefits of donation, as well as the overall donation process.

 Journal all interactions with families, hospital staff, and other stakeholders according to established procedures.

3. Conduct Donor Risk Assessment Interviews (DRAIs) with family members after obtaining authorization for donation.

 Chart all collected information according to established procedures and protocols.

 Follow-up with families on additional information requested by the organ recovery and tissue recovery teams.

 After recovery procedures are complete, place follow up calls to families to inform them about the organs that were recovered and to solicit feedback on their donation experience. Document relevant information in iTransplant.

4. Participate in the planning of bereavement services events that provide a supporting environment for family members to share their experiences with other donor families and recipients in ways that help them through the healing process.

 Assist in the design, selection, coordination, and setup of facilities and activities.

 Attend events and connect with donor family members as appropriate.

5. Support hospital development activities with HD team members.

 Understand the Hospital performance data with sufficient confidence to articulate and share donation measures with hospital partner stakeholders.

 Deliver presentations to stakeholders during lunch-and-learns, in-service meetings, and other events.

 Attend donation committee meetings, routine HD meetings, and other significant activities when Lifeline is sharing information and building connections with hospital partners.

6. Contribute to the development and improvement of department policies, processes, and procedures.

 Draft policy, process, and procedure documents.

 Recommend improvements that can reduce administrative work, improve authorization rates, and otherwise support team effectiveness.

 Serve as a representative of the department on Clinical Quality Improvement (CQI) initiatives when requested.

7. Assist in the onboarding and orientation of new team members.

 Conduct on-the-job training with new hires on department processes, policies, and procedures.

 Coordinate job shadowing activities that allow new hires to acclimate to our hospital partner work environments and build initial connections with key staff at each hospital; to observe and practice procedures in real cases of donation; and to learn how to best approach families about donation in difficult circumstances.

8. Attend learning events and seminars, capturing and sharing knowledge with the entire team.

9. Perform other duties and complete special projects as assigned.

Key Performance Indicators

 Meet or exceed authorization and conversion rate targets

 Improvement in Donation after Circulatory Death (DCD) rates

 Families are transitioned to Organ Recovery and Bereavement Service team in a kind, compassionate manner

 Donor family surveys

 Feedback from hospital partners

 QA reviews of chart accuracy


Education and Experience:

 Bachelor’s degree in in an appropriate field, or equivalent work experience in organ procurement

 2 years of applicable work experience preferred

 Knowledge of regulations applicable to organ and tissue recovery

Key Competencies:

 Compassion and empathy

 Interpersonal skills

 Verbal communication

 Time management and task prioritization

 Willingness and capability to teach others

 Attention to detail

Work Environment

Work is typically performed in a standard office setting working at a desk or table on a level surface with on-call responsibilities. Travel expected within donation service area with occasional out of state meetings. May be required to work more hours than normal during a regular workweek depending on donor activity and other requirements.
Flexible work hours may be required to accommodate donor activity. On-call hours required.

This position is classified as a high exposure (clinical) occupation and does require Bloodborne Pathogens Training and protection. The employees have been provided with protective clothing and personal training, and have been offered the HBV vaccine.

Position Specifications

Direct Reports: None

Line Manager: Manager of Donation Support and Family Services

Department: Partner Services

Job Type: Full-time

Pay: $23.50 - $26.50 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday
  • On call
  • Weekend availability

Ability to commute/relocate:

  • Columbus, OH 43212: Reliably commute or planning to relocate before starting work (Preferred)


  • Driver's License (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • No

Work Location: Multiple Locations

If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only qualified, short-listed applicants will be invited for furthers process.

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