Call Center Quality Claims Auditor Remote 922 Aw Maximus Seattle

Job Title : Call Center Quality Claims Auditor REMOTE 922 AW
Date : 23 September 2021
Company : MAXIMUS
City : Seattle

MAXIMUS Recruitment 2021 - MAXIMUS provide an opportunity to apply Call Center Quality Claims Auditor REMOTE 922 AW that will be placed in Seattle.

MAXIMUS Jobs 2021

Detail of : Call Center Quality Claims Auditor REMOTE 922 AW Job Openings in Seattle

Maximus is excited to begin work on a new 12-18 month contract for the State of California, supporting the Employment Development Department, managing a backlog of unemployment claims. In this role you will:

  • Conduct internal audits to ensure that quality case management requirements are met.
  • Collaborate with leadership to develop new procedures, and update existing procedures when changes occur.
  • Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
  • Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
  • Assist with monitoring performance and meeting contractual requirements
  • Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
  • Assist with staff training for the purpose of achieving and maintaining quality program goals.

Minimum Requirements:

  • Bachelor's degree preferred
  • 3+ years of QA experience, preferably in a call center.
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be self-motivator and self-starter

Technology Requirements:

  • BYOD (Bring your own device)
  • You must be able to provide your own equipment AND set up your own workstation
  • Home internet with the use of a modem No Hotspots
  • Minimum Requirement: 20 Mbps download speed; 5Mbps upload
  • Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM
  • PC Hard Drive Storage: Minimum 64 GB HD, Preferred 128 GB SSD or 5400 RPM
  • Minimum Windows 10, MacOS 11


Job Types: Full-time, Temporary

Pay: $22.00 - $23.00 per hour


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent (Preferred)


  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes

Work Location: Multiple Locations

For more detail information about the program, please refer official source from MAXIMUS on following link below. If you meet these requirements, please register yourself at :

Notes :

  • All applications are appreciated and will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

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