Call Center Quality Claims Auditor Remote 922 Aw Maximus Seattle

Job Title : Call Center Quality Claims Auditor REMOTE 922 AW
Date : 23 September 2021
Company : MAXIMUS
City : Seattle

MAXIMUS Recruitment 2021 - MAXIMUS provide an opportunity to apply Call Center Quality Claims Auditor REMOTE 922 AW that will be placed in Seattle.

MAXIMUS Jobs 2021

Detail of : Call Center Quality Claims Auditor REMOTE 922 AW Job Openings in Seattle

Maximus is excited to begin work on a new 12-18 month contract for the State of California, supporting the Employment Development Department, managing a backlog of unemployment claims. In this role you will:

  • Conduct internal audits to ensure that quality case management requirements are met.
  • Collaborate with leadership to develop new procedures, and update existing procedures when changes occur.
  • Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
  • Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
  • Assist with monitoring performance and meeting contractual requirements
  • Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
  • Assist with staff training for the purpose of achieving and maintaining quality program goals.

Minimum Requirements:

  • Bachelor's degree preferred
  • 3+ years of QA experience, preferably in a call center.
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be self-motivator and self-starter

Technology Requirements:

  • BYOD (Bring your own device)
  • You must be able to provide your own equipment AND set up your own workstation
  • Home internet with the use of a modem No Hotspots
  • Minimum Requirement: 20 Mbps download speed; 5Mbps upload
  • Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM
  • PC Hard Drive Storage: Minimum 64 GB HD, Preferred 128 GB SSD or 5400 RPM
  • Minimum Windows 10, MacOS 11

Pay: $22 - 23.00/hr MUST BE WILLING TO WORK 8AM - 5PM PST (CALIFORNIA TIME)

Job Types: Full-time, Temporary

Pay: $22.00 - $23.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes

Work Location: Multiple Locations


For more detail information about the program, please refer official source from MAXIMUS on following link below. If you meet these requirements, please register yourself at :



Notes :

  • All applications are appreciated and will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Call Center Quality Claims Auditor REMOTE 922 AW Seattle October 2021 MAXIMUS above, you can try to find your job by read related jobs from another company in Seattle below.


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