Customer Service Associate Vintage Wine Estates Santa Rosa

Job Title : Customer Service Associate
Date : 11 June 2021
Company : Vintage Wine Estates
City : Santa Rosa

Vintage Wine Estates Careers 2021 - Vintage Wine Estates provide an opportunity to apply Customer Service Associate that will be placed in Santa Rosa.

Vintage Wine Estates Jobs 2021

Detail of : Customer Service Associate Job Opening in Santa Rosa

Execute day to day customer service duties, promptly and efficiently assisting customers of all sales channels, as well as in-house sales representatives. The Customer Service Representative is responsible for resolving all customer issues and general inquiries, striving for 100% customer satisfaction. Additionally, roles and responsibilities include supporting the receptionist position when out of office and for breaks.

  • Field incoming communications, including but not limited to: customer calls, emails, sales reps, tasting room staff, etc. as needed, and expedite solutions
  • Daily returns reports, contacting appropriate department or customer on status and resolve
  • Handle wine outages by replacing vintages, substitutions, or canceling and refunding
  • Interface with art department, fulfillment, web, club, tasting room, and Wine Concierge team regarding issues with orders, following up whenever necessary until resolved
  • Issue credits to customers on canceled, returned orders, prices adjustments, etc.
  • Assist customers with web orders, issues and questions
  • Work closely with UPS on intercepts, redirects and call tags
  • Enter Amazon orders into Coresense, following through with updates and move to shipped in Amazon fulfillment portal
  • Duplicate orders that have been returned and need new orders entered, upholding VWE returns policies
  • Switchboard/receptionist relief for breaks, lunch or absence


  • In depth experience in a high-paced sales environment
  • Work independently as well as in a team environment
  • High level of self-initiative
  • Strong organizational, problem-solving, and analytical skills
  • Effective written and verbal communication skills


  • Standard High School Diploma
  • Computer skills with Microsoft Office
  • Knowledge of wine shipping regulations and compliance
  • Understanding intricacies of customer service with clients, sales force and internal customers
  • Must share company values: integrity, respect, value creation, compliance, customer focus
  • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm


  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
  • Must be able to sit for extended periods as required by job duties
  • Ability to work variable schedule including extended hours, especially during Q4
  • Coordinate multiple tasks simultaneously

Job Type: Full-time

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

Notes :

  • All application will kept strictly confidential.
  • Only shortlisted candidate will be proceed on the next step.

If you are not interested in Customer Service Associate Santa Rosa June 2021 Vintage Wine Estates above, you can try to find your job by read related jobs from another company in Santa Rosa below.

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