Detail of : Retail Customer Service Team Leader Full Time Job Openings in Schaumburg
IKEA Schaumburg is looking for permanent full-time Customer Service Team Leaders to join their team! This is a benefits eligible position (Medical, Dental, Vision, 401K matching, and more!!). Weekend Availability is Required.
We might be an awesome match if:
Working in a fun and energetic environment makes you excited!
Providing service to our customers that makes them say I LOVE IKEA excites you…
You aren’t looking for a Monday thru Friday job where you are at a computer all day… We are busy always (especially on the weekends), making it easy for our customers to feel welcomed and inspired : )
Daily Responsibilities include:
Monitoring performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to make future improvements.
Building and maintaining a Customer Operations team and ensuring they have the tools to succeed and progress in their IKEA careers.
Keeping the work areas equipped and effectively covered during open hours.
Monitoring wait times and processes; and develops actions to improve customer experiences.
Building emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
Partnering with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.
Ensuring customer service co-workers have the knowledge and empowerment to make decisions to enhance the customer’s experience.
3 Years of experience leading a team, preferably in a retail environment
Experience planning, driving output and measuring performance
Who We Are:
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Health savings account
Paid time off
If you feel that you can meet the qualification and up to the challenge, please send directly through :
All applications are appreciated and will be treated confidentially.
Only short-listed candidates will receive responses.
If you are not interested in Retail Customer Service Team Leader Full Time Schaumburg August 2021 IKEA above, you can try to find your job by read related jobs from another company in Schaumburg below.
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