Lead Manager Florida Mall Forever 21 Orlando

Job Title : Lead Manager Florida Mall
Date : 1 June 2021
Company : Forever 21
City : Orlando

Forever 21 Vacancies 2021 - Forever 21 is seeking a new employee to apply Lead Manager Florida Mall that will be placed in Orlando.

Forever 21 Job Vacancies 2021

Detail of : Lead Manager Florida Mall Job Openings in Orlando

Job Description

Position: Lead

Department: Remote-Store Operations

Reports to: General Brand Manager

Direct Reports: Yes

Location: Forever 21 Stores

FOREVER 21, is an American fast fashion retailer headquartered in Los Angeles, California. Originally known as Fashion 21, the first store was founded in Los Angeles on April 16, 1984. Forever 21 is known for its trendy offerings and low pricing. The company offers fashion for women, men, and children, fashion accessories, shoes, beauty products, and home goods.

Forever 21 continues to be a fashion industry leader with a mission to make the latest trends accessible to all. F21 persists on staying ahead of innovation and providing styles and fit that our customers love. While reinventing for now and beyond, we’re seeking passionate and creative new family members to join us on this adventure! F21 continues to operate E-commerce and 450 locations across the U.S. along with maintaining a strong brand DNA with consumers and within the fashion industry.

In February 2020, Forever 21 came under new ownership made up of Simon Property Group, Brookfield Property Partners, and
Authentic Brands Group. Under this new ownership F21 has the financial strength and long-term view that will prepare us for the future, while continuing to set the same high standards as it always has. Join our team and learn the inner sanctum of the global fashion industry, while we build the new Forever 21!

Job Purpose:

The Lead position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The Lead will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.

Knowledge, Skills, and Qualifications:

Must be skilled in coaching and training, sales generation and customer service
Must have superior communication, organizational and time management skills
Must be able to develop and train others, including delegating tasks and following-up
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month
Must be at least 18 years old with a high school diploma or equivalent. College degree and/or relevant retail work experience preferred
Must have at least 1 year of retail experience. Prior supervisory or management experience preferred

Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality
Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service
Adaptable to a fast-paced environment and capable of managing multiple priorities at once
Acts as a role model to Brand Ambassadors in areas of customer service, driving sales, cash management, inventory and follow-up with customers
Acts as a mentor to the Brand Ambassadors by following the Company’s Customer FIRST model (Friendly Greeting,
Identifying Needs, Responding, Suggesting & Styling and Thanking)

Educates and provides feedback to Brand Ambassadors on increasing sales through service standards, product knowledge, store presentation, and replenishment
Trains, coaches, and directs Brand Ambassadors on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed
Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
Responsible for facilitating new hire onboarding and training courses for various skill levels
Arranges and executes suitable and effective training solutions for employees based on performance
Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention, and service
Ensures floor is replenished per company guidelines which includes following up with staff to ensure accuracy
Ensures service, merchandising, and operational standards are met through company-defined practices and processes
Partners with the leadership team to make product placement adjustments based on selling, inventory ownership, and merchandising reports
Leads the overall store earnings by driving top line sales while managing controllable contribution.
Spends at least 60% of the shift performing Leader On Duty tasks
Job Type: Full-time


Dental insurance
Health insurance
Paid time off
Vision insurance

8 hour shift
Supplemental Pay:

Bonus pay

High school or equivalent (Preferred)

Supervising Experience: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Work Location:

One location
This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Work Remotely:

COVID-19 Precaution(s):

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Job Type: Full-time

Pay: $16.00 - $19.00 per hour


  • High school or equivalent (Preferred)


  • Supervising Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Should you are interested and qualified, please apply in confidence by filling online application form at :

Notes :

  • All applications will be treated confidentially.
  • Only shortlisted candidate will be proceed on the next step.

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