Barc Customer Service Representative Iii City Of Houston, Tx Houston

City Of Houston, TX Hiring 2021 - City Of Houston, TX give an opportunity to fill BARC CUSTOMER SERVICE REPRESENTATIVE III that will be placed in Houston.

City Of Houston, TX Jobs 2021

Detail of : BARC CUSTOMER SERVICE REPRESENTATIVE III Job Openings in Houston POSITION OVERVIEW

Applications Accepted From: All Persons Interested
Posting Number: 24734
Division: BARC
Section: Outreach

• Workdays & Hours: WednesdaySunday, 9am6pm
• Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Who we are:
BARC Animal Shelter and Adoptions is Houston’s municipal animal shelter and adoption center. BARC recently underwent a massive transformation; the shelter went from a place where animals were never given a second chance to a shelter whose mission is to get as many animals into forever homes as possible. Every single member of BARC’s staff is focused on finding a forever family for the animals that come into the shelter.
What’s the position about?
This position is a rescue coordinator position and will report to BARC’s outreach supervisor. The foster/rescue coordinator will play an important role at BARC by building and maintaining relationships with rescue groups. This will provide much needed space in the kennel for other animals to come in.
Currently, we work with about 200 rescue groups and hundreds of fosters. Our team has the potential to get more animals into temporary or forever homes than ever, and every new member of our team contributes to the growth and expansion of BARC’s programs.
RESPONSIBILITIES:
Rescue Coordinator

• Work in conjunction with other outreach Foster/Rescue Coordinators to plan the dates and times of rescue organization transfers and foster communications/transactions.
• Communicate with foster parents and rescue organizations to ensure smooth transactions.
• Recruit and maintain relationships with both current and prospective animal fosters and rescue organizations, and regularly communicate via phone and email.
• Learn and understand BARC’s animal inventory software to best serve fosters and rescue organizations.
• Uphold BARC’s dedication to legendary customer service by setting BARC apart from other local animal shelter and adoption agencies. A key part of this is developing and maintaining strong connections with fosters and rescue organizations.
• Understand BARC’s mission and goals and ensure every customer leaves with a positive impression of BARC.
• Responsible for helping transport animals to spay/neuter partners.
• Assist in other outreach areas as necessary.
• Positively and proactively help solve problems for fosters and rescue organizations and balance multiple individuals and organizations in a fast-paced environment.
• Demonstrate a high degree of integrity and enforce/uphold all BARC policies.

Is it you?
There’s a chance you may be ideal for the position if:

• The last time you got great customer service at a business, you wrote an online review singing their praises… Customer service is a BIG deal to you!
• Details, details, details. That should be your middle name! You like to see the big picture, but you believe that a compilation of all the wonderful details is what makes that big picture work.
• You love to put on your creative hat. Thinking about new and innovative ways to get the attention of your audience gets you excited.
• Doing one thing at a time is great, but you prefer doing many things at once. It keeps things more upbeat and exciting.
• You love to work with a team of people. You’re great at working independently, but you enjoy working with people and collaborating with co-workers to tackle problems and make every project a huge success.
• You love lots of human interaction, but you have a true passion for saving more animals than ever in the City of Houston. No matter what it takes, you want to see as many dogs and cats get into forever homes as possible and you’re willing to work hard to make it happen.

WORKING CONDITIONS
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. Additionally, the individual will be expected to walk outdoors in varied temperatures. The position will involve handling shelter pets.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED
EXPERIENCE REQUIREMENTS
Three years of administrative or customer service-related experience are required.
LICENSE REQUIREMENTS
None

PREFERENCES

Experience working with people of diverse backgrounds, ability to communicate effectively orally and in writing, have strong interpersonal, and collaboration skills. Experience working in an environment requiring regular animal interactions is preferred as well. Work consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison on numbers and simple facts in selecting the correct action.
Bilingual is a plus.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
None, however, the department may administer and the applicant must successfully complete a skills-assessment relevant to job description.
SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-7238).

If you need special services or accommodations, call (832/393-7238). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Should you are interested and qualified, please apply in confidence by filling online application form at :

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Apply Now »

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Notes :

• All applications will be treated confidentially.
• Only shortlisted candidate will be proceed on the next step.

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