Customer Success Rep Spectar Seattle

Job Title : Customer Success Rep
Date : 30 July 2021
Company : Spectar
City : Seattle

Spectar Careers 2021 - Spectar need a new employee to fill Customer Success Rep that will be placed in Seattle.

Spectar Jobs 2021

Detail of : Customer Success Rep Job Openings in Seattle
General Management · Seattle, Washington

The Company

augmented reality allows journey-level workers in construction to take on every challenge — from understanding the design intent by seeing it in 1:1 scale on the jobsite to building using hands-free augmented reality directly from BIM without ever seeing 2-D shop drawings. We've been building together since 2017 and are trusted by innovative contractors across North America. We're excited to be growing a team as diverse and productive as the thousands of people we interact with on jobsites and a company where everyone can thrive. At , we are a team not because we simply work together; we are a team because we respect, trust, and care for each other.


CUSTOMER SUCCESS REPRESENTATIVE

augmented reality allows journey-level workers in construction to take on every challenge — from understanding the design intent by seeing it in 1:1 scale on the jobsite to building using augmented reality directly from BIM without ever seeing 2-D shop drawings. We've been building together since 2017 and are trusted by innovative contractors in North America. We're excited to be growing a team as diverse and productive as the thousands of people we interact with on jobsites and creating a company where everyone can thrive. At , we are a team not because we simply work together; we are a team because we respect, trust, and care for each other.


The Role

Our Customer Success team builds trust-based relationships with our customers, allowing us to understand their goals, needs, and concerns to deliver long-term value. We believe that if our customers are heard, supported, and advised, they will ultimately be successful with . We will enjoy side benefits like loyalty, retention, and positive word of mouth. But the main job is always focused on making our customers ecstatic and successful in what they do. This position is based in Seattle, WA working with our customers throughout the Pacific North West.


Responsibilities (What you will do)

  • Retain and expand ’s customer base by owning an evolving portfolio of accounts
  • Conduct Pilot programs and implementations for an evolving portfolio of accounts
  • Partner with customers to determine their needs and identify opportunities that benefit their workflows
  • Tackle challenges and react quickly to customer needs and requests without unnecessary planning
  • Know our product inside and out to help customers achieve their desired outcomes
  • Understand customer applications to help educate them on the capabilities of our product and how they can best utilize it for their business needs.
  • Collaborate with our Sales team to drive renewals and expansions
  • Work cooperatively with others across the organization to achieve shared objectives
  • Surface opportunities to expand existing accounts when it’s right for the customer

Requirements (What we want to see in you)

  • You have experience working with/for a contractor
  • You have VDC and BIM experience using Autodesk CAD programs such as Revit and Navisworks
  • You communicate effectively in a variety of communication settings: one-on-one, small and large groups, and amongst diverse personas
  • You have a growth mindset and view setbacks as learning opportunities, not failures
  • You can put yourself in others’ shoes and see situations from perspectives other than your own
  • You are motivated by seeing others succeed and grow when you partner with them
  • You are situationally adaptable and can quickly and easily acclimate to rapidly changing business and industry environments
  • You have a strong intrinsic motivation to be a top performer and contribute to a high performing, collaborative, and compassionate team
  • You love getting to know new people and helping them solve their business problems
  • You have a positive attitude even in the face of adversity and objections
  • You are highly organized with solid troubleshooting and multi-tasking skills
  • You are execution driven with a strong sense of urgency

Bonus Points For…

Experience on construction jobsites

Having been an early Customer Success hire at a fast-growing start-up before

Knowing Hubspot for customer management

Strong technical chops

Experience using augmented or mixed reality in a business context

OSHA certified

  • Location Seattle, Washington
  • Department General Management
  • Employment Type Full-Time
  • Minimum Experience Mid-level

For more detail information, please refer official source from Spectar on following link below :



Notes :

  • All applications are appreciated and will be treated confidentially.
  • Only qualified, short-listed applicants will be invited for furthers process.

If you are not interested in Customer Success Rep Seattle September 2021 Spectar above, you can try to find your job by read related jobs from another company in Seattle below.


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