Detail of : Patient Service Experience Specialist Job Opening in New Bedford
Work for One of the World’s Best Hospitals!
In 2019, Newsweek named Charlton Memorial, St. Luke’s, and Tobey among the Best Hospitals in the World. Why? Because we have some of the most talented people in the world. We are searching for a Patient Service Experience Specialist to work both independently and collaboratively to perform a variety of duties including but not limited to:
Complaint/grievance management and resolution for the System, which requires superior communication skills along with ability to manage sensitive patient topics.
Lead resolution of complaints and grievances of patients, family members and visitors within regulatory requirements.
Review patient survey results, manage publishing process and provide analysis of customer service outcomes to identify strategies and plans for service excellence and patient experience improvement.
Prepare and provide monthly accountability reports.
Develop, implement, lead and/or participate in customer service and patient relations initiatives for Patient Care Services across Southcoast.
Manage and support critical service excellence and patient experience vendor relationships.
Provide functional or technical supervision of assigned personnel within areas of own position responsibilities where scope of supervisory responsibility is limited to direction, guidance, explanation, etc.
Hours: 40hrs (full time) Shift: Day Shift
Travel: May require driving on average 3 or more times per week.
Education and/or Experience Requirements:
Bachelor’s Degree in Healthcare Administration, Behavioral Science, Management, Marketing, Communications, Hospitality or comparable experience is required. Master’s Degree in a related field preferred.
Excellent interpersonal, customer service, organizational and team building skills required.
A minimum of three years of relevant experience in customer service, health care, hospitality, retail, or patient advocacy environment required.
Experience in benchmarking, data interpretation and analysis related to market trends also required.
Knowledge of healthcare environment and regulatory requirements regarding patient rights preferred.
Southcoast Health is a community based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. For more than 100 years, we have provided quality, patient-focused care in a state-of-the-art environment. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. Together We Are More.
311 years of hospitals’ collective continuous 920 + square miles of service across Southeastern Massachusetts and Rhode Island
7,500 + employees: physicians, nurses, IT, Finance, HR, and more
Named to Newsweek’s World’s Best Hospitals 2019 and Best Place to Work by the readers of SouthCoastToday
We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees’ lives.
Generous Earned Time Off Package**
Health, Dental and Vision Insurance*
Short Term and Long Term Disability Insurance*
Life & AD&D insurance*
Flexible Spending Accounts*
403B Retirement Plan with match
HealthQuest Wellness Program
Employee Assistance Program
Employee Discount Program
Career Development Opportunities
Available to regular status employees who are scheduled to work a minimum of 24 hours.
**Available to regular status employees who are scheduled to work a minimum of 20 hours. Are you ready to make a difference in your community? Join us as we strive to be More than medicine. Location: · SC-Pt Experienc Schedule: Full-time, Day shift, 40
Should you are interested and qualified, please apply in confidence by filling online application form at :
All application will kept strictly confidential.
Only short-listed candidates will be contacted.
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