Detail of : Information Systems Representative Job Opening in Belden
Information Systems Representative – Central Service Association is accepting resumes for the position of Information Systems Representative in the Member Services Department. The ISR will participate in the planning and coordination of all customer service responsibilities for a system conversion and installation. ISR’s are required to assist in gathering of information for system setup and gap analysis as well as participate during the training of end users on systems and business processes. This position requires a significant amount of travel.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Strong oral and written communication skills for effective communication in person, in writing and via online avenues
Documentation of system procedures, gap analysis, customer contact, and system enhancement opportunities
Conversion and validation of utility records to ensure data integrity, with attention to detail of sensitive information
Pre-installation planning of system setup and training with utility management and end users
Training of utility personnel and internal resources, with application of Adult Learning Theory to all educational activities
Coordination with various CSA departments and personnel to secure internal products and outcomes required for the training and implementation of CSA systems
Development of effective working relationships to foster an environment of teamwork and reliance amongst group members to achieve a common goal
Validation of successful conversion of data and of end user retention and application of new processes and system procedures
Utilization of internal software and equipment for telephone and remote system access to handle customer problems and requests in a timely and professional manner
Consulting visits to CSA member utility offices for trouble shooting and customer relationship development
Collaboration with external entities that provide or receive information from CSA systems and serve as points of integration
Application of project management fundamentals to manage system installations and various internal assignments
Equipment installation and setup, if necessary
Education and/or Experience
Bachelor's degree (B. A.) Business Information Systems, Accounting or related field; or one to two years related experience and/or training; or equivalent combination of education and experience.
Job Type: Full-time
Pay: $38,000.00 - $50,000.00 per year
Belden, MS (Required)
On the road
Only full-time employees eligible
For more detail information, please refer official source from Central Service Association on following link below :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only shortlisted candidate will be proceed on the next step.
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