Front Desk Agent Holiday Inn Express And Suites Hoffman Estates

Job Title : Front Desk Agent
Date : 23 July 2021
Company : Holiday Inn Express And Suites
City : Hoffman Estates

Holiday Inn Express And Suites Vacancies 2021 - Holiday Inn Express And Suites assign a chance to apply Front Desk Agent that will be placed in Hoffman Estates.

Holiday Inn Express And Suites Recruitment 2021

Detail of : Front Desk Agent Job Openings in Hoffman Estates

Job Description

The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.

Job Description

  • Deliver on the promise of IHG Guest Love in all interactions with guests and clients. Manage according to the IHG Brand standards and instill a passion for customer service in all associates of the hotel.
  • Ensure all front desk operations, hotel facilities and services, local directions and safety and emergency procedures are followed. Ensure all staff has the supplies needed to effectively carry out their job functions.
  • Supervise the reservation functions to ensure the delivery of superior guest services, the security of money, credit card transactions and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Work with the hotel’s property management system (Opera) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Ensure the daily execution of the Guest Marketplace is stocked and maintained in an orderly and appealing manner.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.


  • High School diploma or equivalent required.
  • Previous hotel experience preferred
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred
  • Valid driver’s license
  • Frequently handling objects and equipment. Must be able to stand for 8 hour duration
  • Will be required to work mornings, evenings, nights, weekends, and holidays as necessary. Flexibility is required.

Hourly Wage based on experience

$150.00 Bonus provided after completing 90 day probation

Job Type: Full-time

Pay: Up to $13.00 per hour


  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Signing bonus


  • High school or equivalent (Preferred)


  • Hotel experience: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

For further information, please refer official source from Holiday Inn Express And Suites on following link below. To find out where you fit in, please visit :

Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short-listed candidates will receive responses.

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