Faneuil, Inc. Vacancies 2021 - Faneuil, Inc. is looking for an applicant to fill Quality Manager that will be placed in Ballston Spa.
Faneuil, Inc. Recruitment 2021
Detail of : Quality Manager Job Opening in Ballston Spa
The Quality Manager shall be responsible for ensuring compliance with the requirements or the contract and for overseeing the CCC’s performance against quality program goals, objectives, and performance metrics, assuring consistent quality throughout the Planning and Implementation Phase and Operations Phase of the CCC through quality assurance and quality control practices. The Quality Manager is responsible for providing administrative and analytical support of internal quality monitoring and external survey processes and results. The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the Quality Process and Procedural Manual, as well as focus on call center training and supervisory training to enhance the call centers’ overall performance.
Monitor CSR calls, drive the completion of quality audits, and create dashboards for client and management quality review.
Assist with the updating of operating procedures, work instructions, checklists and various other documents under Quality management and document
Managing and coordinating project deliverables, timelines, and project assignments to ensure timely completion of
Communicates quality issues to management and conducts root cause analysis with corrective and preventative action
Coordinates the logistics and conduct related audits, including sample selection, documentation, and communication of
Assist with the calibration of quality monitoring
Facilitate periodic calibration sessions with the call center and other areas of operations to ensure consistency in the evaluation
Assist with the administration, collection, and analysis of customer-based surveys, including training of proper telephone survey methods, and tabulation and reporting of their results
Assist management with the administrative functions and coordinating Quality Recognition Programs, councils, and focus groups.
Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other duties when
Assisting the management team and provide Quality support, as
Performs other duties or special projects, as
Strong organizational and planning
Must demonstrate good working knowledge of Microsoft Office
Quality and auditing experience
Five (5) years as Quality Assurance Manager on projects of a similar scope to the work on this project.
College degree or equivalent work experience
For further information, please refer official source from Faneuil, Inc. on following link below. To find out where you fit in, please visit :
All applications are appreciated and will be treated confidentially.
Only shortlisted candidate will be proceed on the next step.
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