Detail of : Merchant Services Executive Director Head of Checkout Services Job Openings in San Francisco
Merchant Services is the global payment processing business for & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Tokenization Team is leading the development of turn-key solutions for merchants to securely tokenize, store and update their customers' sensitive payment information. This would allow the merchants to enhance their security, reduce their PCI scope and get the most out of their payment information. These solutions play a critical role in Merchant Services value proposition both by simplifying our merchants' security requirements while helping optimize their payment processing performance.
As an Executive Director, Checkout Services, you will have responsibility for driving the development and execution for the J.P. Morgan Merchant Services (MS) Checkout strategy. The role will have significant influence on a fast-growing payments business undergoing transformation by defining long-term technology and business strategy to offer secure payment products and services to meet current needs and develop the framework for ongoing enhancements.
In addition, the role will be responsible for developing the product capabilities, operating processes, controls, and key performance measures that will support the deployment of the solution.
The ideal candidate will work seamlessly with other leaders in the Product and Technology organizations across the various lines of business to develop and execute the product roadmap necessary to make Merchant Services the leading and preferred payment processing of choice for our clients and merchants.
In this capacity, the leader will work across the business extensively and must demonstrate the ability to navigate a matrixed environment.
Lead JPMC product strategy and execution for Checkout and Checkout optimization>
Define and execute product strategy around key experiences
Define key metrics for success and analyze the user impact of product features
Deeply understand our customers' needs, both merchants and shoppers
Deep focus on seamless and simple yet top notch client experience, conversion funnels and have a clear strategy on how to measure and improve
Become the SME and point person for Checkout subject area
Influence important partners throughout the organization to align intent, resources, and prioritization
Work closely with partners inside and outside the organization to ensure the delivery of the best technology stack, testing capabilities and efficient execution
Product Definition and Strategy
Work closely with cross functional partners and clients to understand merchant / internal client needs, changes in industry landscape, and help drive Checkout capabilities supporting these needs
Define and responsible for the Checkout capabilities, interfaces and integration for services offered by or consumed by Checkout Service
Lead the Checkout Solution development, commercial enablement and user flows /experience
Work with a cross-functional team to deliver holistic value-adding solutions, identifying and managing delivery risks, whilst ensuring alignment with cross-team dependencies
Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization and resourcing
Strong collaboration with Merchant Services Architecture and Product team to ensure that that the solution is aligned with our defined target-state architecture.
Define seamless integration end points to help normalize client experience
Collaborate with product, business, platform teams to arrive at commonalities between features and capabilities to reduce redundancies, gain synergies and establish orchestrated means so they can be leveraged cross platform
Detailed reviews of technology programs and assess their alignment with strategic architecture and business aims, engineering practices, and efficient working practices
Establish product flow documentation, ensuring the integration of internal systems and operations that interface with the Processing Platforms
Communicate product and process changes to stakeholders across the business and be the Checkout subject matter expert
Effective communicate and share understanding across our engineering and business communities with lessons learned, issues and best practices.
Manage the roadmap, and the product backlog using an Agile development methodology
Identify potential roadblocks and create plans to address them including the developing recommendations for delivery issues
Manage internal risk and compliance review processes to support launch and ensure a strong control environment
Manage day-to-day priorities in relation to new Checkout functionalities and features by working closely with functional partners and by providing expert support to front, middle and back office.
Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
Work closely with the Commercialization team on the go-to-market plan
Minimum 10+ years of relevant product experience in payments and in particular. Technology and architecture experience is a plus
Strong expertise and experience in Merchant Acquiring and payment processing is a must
Minimum of 5 years in Payments and Digital Commerce
Prior experience in large scale internet companies/technologies / payments, where uptime and continuous availability is core to the business
Work experience in high scale critical systems, enabling business models through business process management tools and orchestration
Proven track record at leading high performing teams across multiple geographies
Proven track record of managing the end-to-end product development lifecycle for complex, large-scale initiatives using Agile methodology
Proven track record of managing new product launches of mission-critical payment platforms
Strong technology delivery skills: well-organized, structured approach, ability to achieve tight timelines on complex deliverables
Strategic thinker that combines strong technical skills and creative problem solvingturning strategy into actionable platform roadmap and delivery plans
Ability to translate product requirements into phased platform features and capabilities followed by execution in agile fashion
Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Establish strong bridge between technical and business testing for quality products and services
Strong influencing and partnership / collaboration skills to drive cross-functional teams
Strong executive presence; comfortable interacting with and presenting to all levels of management
Demonstrated communication skills to work across the organization to influence others, drive results/change and implement projects/processes effectively
Bachelor's degree required; MBA preferred
Travel requirement: approximately 25% (as health & travel conditions permit)
& Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
If you feel that you can meet the qualification and up to the challenge, please send directly through :
All application will kept strictly confidential.
Only short-listed candidates will be contacted.
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