Detail of : Residences Front Desk Agent PT ON Job Opening in Chicago
Principle Responsibilities & Position Purpose: Provides five star front desk service, in addition to providing administrative support to the Residential Tower team. Provides first point of contact customer service in relation to the owners, residents, and their guests in the residential tower. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Tower Manager. Assists with many of the residential condominium association functions. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Works with Tower Manager and Residential Team • Provides exemplary phone customer service for the residential tower. • Speaks with and responds to owners, residents and visitors. • Effectively and courteously communicate residential tower rules, policies and procedures to owners, residents, and visitors. • Provides administrative support to the Tower Manager as needed. • Directs owners, residents or visitors within the hotel or tower. • Assists in controlling the flow of traffic in the residential lobby. • Provides accurate and timely follow-up for all owner and resident requests. • Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out. • Effectively communicate incidents or areas of concern to the Tower Manager. • All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and/or groceries. • Complete owner, resident and visitor requests promptly and with exemplary customer service. • Greets all arriving individuals in a friendly, professional and courteous manner. Proactive in asking if the resident or guest requires any additional assistance. • Speaks with and responds to owners, occupants and guests. • Directs all owner, resident and visitor requests to an appropriate party. • Assists handicapped residents and visitors as appropriate. An updated list of residents requiring assistance in case of an emergency is to be maintained and easily accessible • Maintains a working knowledge of events and happenings within the tower and hotel. • Maintains compliance of Trump Corporation policies and procedures as well as Brand Standards. • Works closely with the Tower Manager as requested. • Directs applicable inquiries from owners, residents, and their visitors to the Tower Manager when necessary. •
For further information, please refer official source from Trump International Hotels Career Center on following link below. If you meet the requirement and are interested in building a future career with Trump International Hotels, please register yourself at :
Application will be treated strictly confidential.
Only candidates that meet the above qualification will be shortlisted.
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