Operations Manager Los Angeles Pacific University San Dimas

Job Title : Operations Manager
Date : 24 July 2021
Company : Los Angeles Pacific University
City : San Dimas

Los Angeles Pacific University Hiring 2021 - Los Angeles Pacific University give a chance to fill Operations Manager that will be placed in San Dimas.

Los Angeles Pacific University Jobs 2021

Detail of : Operations Manager Job Opening in San Dimas
Job Description
The operations manager for LAPU's Mobile U Project plays a critical role in helping LAPU transform the overall university engagement experience for all stakeholders. The primary goal of the position is to help bring LAPU's Mobile University initiative to life in three distinct ways. Firstly, this role helps the project team develop a deep understanding of how LAPU serves students, faculty, and staff. The operations manager's primary role is to enhance the overall stakeholder experience. Secondly, this manager will translate that understanding into executable plans working with conjunction with LAPU faculty, staff, IT, and outside vendors to develop solutions (technical or process-related) that seek to address those pain points. The operations manager is a solutions-oriented, big picture thinker who sees possibilities in every problem. Thirdly, the operation manager serves as the project manager and process improvement specialist for the initiative, through the development of Mobile U and beyond. The operations manager plays a critical role in developing and executing the project plan. They are Mobile U's guide through the development process. Once Mobile U is operational, the operations manager assumes the responsibilities, in conjunction with the COO, in ensuring that the Mobile U ecosystem is working as planned. The operations manager is vital to ensuring the relevancy of technology as well as an overall positive student experience working across functional lines.
Remote on call: Primary location is home office and employee's home office must be located within 150 miles from LAPU San Dimas, CA, within the US.
Required Experience / Education
● Christian Commitment: vital Christian faith and lifestyle
● Supportive of the evangelical mission and purpose of . A bachelor's degree in business or related field or equivalent experience.
● Demonstrated ability to solve complex business processes or technology challengesespecially from a business end user perspective (not a technologist.)
Desired Experience / Education
● MBA or equivalent experience.
● 5-8 years of experience in working with CRM solutions (as an end user), business analysis or a related field.
● Having project management experience is helpful but not required.
● Experience with Salesforce implementations/configurations.
● Familiarity with a variety of technology systems: CRM, Student Information Systems, telephony, etc. (Jenzabar and Salesforce experience a plus.)
● An understanding of the enrollment management ecosystem.
● PMP certified (or willingness to become PMP certified.)
● Familiarity with online university operations
Pay grade 9:
$25.45/hr- $31.80/hr
$52,910 per year- $66,133 per year
Essential Functions
● Facilitate the defining of project scope, goals and deliverables with key stakeholders and vendor partners.
● Work with stakeholders to ideate and implement technology solutions in a cost-effective way that supports the goals of Mobile University.
● Serve as the liaison between the customer community (students, faculty, and staff) and the development teams.
● Establish and maintain relationships with key customer stakeholders on each project; capitalize on opportunities to increase customer satisfaction and gain new insights.
● Serve as primary communicator among stakeholderstranslating relevant technical and procedural information into audience-specific communications.
● Actively and effectively communicate activities and project status to management, executives, end users and colleagues or team members.
● Lead the planning and implementation of related projects.
● Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop solutions that eliminate pain points for students, faculty, and staff.
● Provide feedback regarding employee performance on a project team to respective functional managers
● Function as a product manager, including the creation and implementation of continuous improvement standards, processes, and policies.
Missional Expectations
The Operations Manager is responsible for carrying out LAPU's Christian faith and mission by hiring Godly employees who embody the Christian faith in their daily living and by providing spiritual support and care to employees in their span of care through praying with employees regarding their dreams and challenges, sharing devotional messages and providing their team members with spiritual counseling. The Operations Manager is assessed annually on their performance in accomplishing these vital tasks.
All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.
Knowledge, Skills, and Abilities
● Exceptional analytical and conceptual thinking skills.
● The ability to build rapport with stakeholders and work closely with them to determine acceptable solutions.
● Advanced technical skills.
● Excellent documentation skills and communication skills.
● Experience creating detailed reports and giving presentations.
● Competency in Microsoft applications including Word, Excel, and Outlook.
● A track record of following through on commitments.
● Excellent planning, organizational, and time management skills.
● Experience leading and developing top performing teams.
● Skill in system analysis, business analysis, data modeling, requirements development, and in analyzing and solving complex problems.
● Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues.
● Ability to translate needs into functional designs and to develop and learn new technical skills and systems quickly.
● Ability to quickly assimilate business processes and apply technical systems expertise to drive improvement.
● A history of leading and supporting successful projects.
● Ability to interpret, adapt, and apply guidelines and procedures in a complex university setting.
● Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision.
● A positive, cooperative, Christ-like attitude supportive of the University and its mission.
● Manage project P&L and other Mobile U logistics.
Mental Demands
● Ensures accuracy and completeness in delivery of IT services.
● Gathers data, compiles information, and prepares reports.
● Investigates, analyzes information, and draws conclusions within the scope of position.
● Maintains confidentiality and manage confidential information.
Physical Demands
This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Ability to stand, walk, and sit for extended periods of time
● Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
● Visual acuity to read words and numbers
● Speaking and hearing ability sufficient to communicate in person or over the telephone
● Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds
● Google Suite Products: Google Docs, Drive, Gmail, Calendar, etc.
● Microsoft Office SuiteWord, Excel, PowerPoint.
● Working knowledge of:
o CRM technologies
o Jenzabar
o Telephony systems
o Learning Management Systems
Non-discrimination Statement
does not discriminate on the basis of race, color, national origin, sex, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.
This is the most exciting time to be working at , part of the Azusa Pacific University system! With our team of dedicated professionals and faculty, we are creating a new hope for the future by investing in lives through learning pathways that are Christ-centered, flexible and accessible.
If you want to join a dynamic, God-first culture that strives to provide quality academic programs to countless students, we welcome you to apply.
Be a part of this powerful campus of an already-prestigious university that offers flexibility and innovative delivery of education to learners everywhere.
If you have a passion for service, education and innovation, we're interested in talking to you!
We offer a competitive benefits package for eligible employees including: 30 days PTO, med/dental/vision plans, life/LTD/ADD insurance, retirement and tuition assistance.

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short-listed candidates will receive responses.

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