Detail of : MEDICAL FRONT OFFICE TEAM LEAD RECEPTIONIST Job Openings in Waco
Diabetes & Endocrine Center is seeking an experienced MEDICAL FRONT OFFICE TEAM LEAD and a RECEPTIONIST to join our dynamic team! Work Week is MONDAY - THURSDAY 8:00 am to 6:00 pm.
Responsibilities to include clerical tasks such as greeting patients and visitors, calling patients for scheduling purposes, handling billing inquiries, answering and routing calls, scheduling appointments according to schedule guidelines, check in and check out processes to include co-pay and balance collection and scheduling of follow up appointments.
Ideal candidate will be a positive team player with the ability to work in a very fast paced environment, multi-tasking while maintaining a cool, calm and professional demeanor. Must present a professional public image, both visual and over the phone.
EXPERT IN PATIENT SCHEDULING
Follows opening and closing procedures
Welcomes and greets all patients and visitors, in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for checking in, checking out and scheduling daily patient appointments
Responsible for keeping the reception area clean and organized
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Facilitates patient flow by efficiently checking in all patients, being aware of delays, and communicating with patients and clinical staff
Collects patient co-pays and balances
Contacts patients to schedule appointments as needed
Run daily insurance verification for upcoming patient appointments
Pull, scan and file medical records as requested
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Ability to explain insurance benefits, co-pays, deductibles and how they relate to individual patient plans.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
Well-developed verbal and written communication skills; Additional language abilities desirable.
Knowledge of basic math and modern office procedures.
Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
EDUCATION & EXPERIENCE
High school diploma or general education degree (GED) required;
Minimum two years related medical office experience and/ or equivalent combination of education and experience.
Job Type: Full-time
Paid time off
COVID-19 considerations: For patient and staff safety -- CDC & TMA Guidelines are being followed. Mask ARE required in our facility.
Why are you leaving your former position and why are you interested in this position?
What is your salary requirement and when would you be able to start?
What are the 3 greatest strengths you possess that will make you a success in a position like this?
Team Leadership: 1 year (Preferred)
Medical office: 2 years (Preferred)
Should you meet the qualifications required, please register and apply to DIABETES & ENDOCRINE CENTER website with link as follow :
All applications will be treated confidentially.
Only short-listed candidates will be contacted.
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