Hotel Front Desk Clerk Pm Holiday Inn Express And Suites Medina

Job Title : Hotel Front Desk Clerk PM
Date : 17 June 2021
Company : Holiday Inn Express And Suites Medina
City : Medina

Holiday Inn Express And Suites Medina Careers 2021 - Holiday Inn Express And Suites Medina offer a chance to apply Hotel Front Desk Clerk PM that will be placed in Medina.

Holiday Inn Express And Suites Medina Job Vacancies 2021

Detail of : Hotel Front Desk Clerk PM Job Openings in Medina

The Holiday Inn Express & Suites Medina is looking for a full time PM (3:00 pm to 11:00 pm) front desk clerk.

Must be able to work weekends and holidays.

Must have valid driver's license and good driving history. Must have both to be hired. We have shuttle service to and from wedding venues.

Summary:

Handles a combination of duties, including but not limited to, check-in and check-out of guests, in a pleasant, professional, and efficient manner by performing the following duties.

Duties and Responsibilities:

  • Provides professional and courteous guest service at all times.
  • Wears proper uniform and name tag at all times.
  • Remains stationary at assigned post for extended periods of time.
  • Inputs and accesses data in the computers.
  • Answers telephone calls courteously and efficiently within three rings, and uses required greeting.
  • Registers and assigns rooms to guests.
  • Transmits and receives messages using equipment such as telephone, facsimile machine, and switchboard.
  • Communicates telephone messages to guests within one minute of receiving the call.
  • Makes a note of messages for guests who have not checked in yet and attaches to registration card.
  • Notifies guests of incoming faxes within five minutes of receipt.
  • Places courtesy calls to newly rented rooms to ensure complete guest satisfaction.
  • Responds to guest requests within 10 minutes of receiving the request.
  • Promotes positive relations with all individuals who approach the front desk and with those who call the hotel.
  • Understands guest inquiries and provides responses.
  • Focuses on guest needs while remaining calm and courteous.
  • Thinks clearly and quickly, and makes concise decisions.
  • Prioritizes, organizes, and follows up while focusing attention on details.
  • Multitasks as necessary.
  • Maintains confidentiality of all guest and hotel information.
  • Ensures security of guestroom access and never gives out a guest’s room number, regardless of the circumstances.
  • Works well under pressure during busy arrival and departure times.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Makes, confirms, cancels, and changes guest reservations and meeting room rentals.
  • Assists guests by making airport transportation or rental car arrangements.
  • Keeps records of room availability and maintains a balanced inventory at all times.
  • Performs bucket checks twice per shift.
  • Ensures the safe keeping of all keys at the front desk.
  • Handles accounting of money, receipts, guest accounts, and credit through operation of the front desk computer system, and through completion of reports required to ensure that company funds are secure.
  • Posts charges such as room, food, laundry, and telephone to guest folios.
  • Issues safe deposit boxes to guests and ensures security of keys.
  • Computes bills, collects payments, and makes changes for guests.
  • Maintains wake-up call service and repeats time and room number to guest to ensure accuracy.
  • Blocks rooms in the computer and follows through on designated requirements.
  • Assists with group room blocks and quotes rates as required.
  • Promotes any current hotel and franchise marketing programs.
  • Uses suggested selling skills and company sales programs to maximize revenue and occupancy levels.
  • Provides guestroom tours as needed.
  • Documents activities in log book as they occur during shift in order to create a record to assist with any future guest complaints or situations.
  • Maintains neat and clean work space and storage areas, and ensures proper stocking.
  • Completes daily shift responsibility checklist.
  • Performs all duties as required and other additional tasks as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location:

  • One location

Work Remotely:

  • No

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :



Notes :

  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Hotel Front Desk Clerk PM Medina August 2021 Holiday Inn Express And Suites Medina above, you can try to find your job by read related jobs from another company in Medina below.


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