Detail of : Front Desk Receptionist Stafford VA Job Openings in Stafford
About Pinnacle Dermatology: Pinnacle Dermatology, LLC, offers extraordinary clinical care and an incredible patient experience at every point in the patients' journey. The Illinois based team of board certified specialists is committed to providing complete clinical care for medical dermatology needs, skin cancer surveillance and treatment, as well as medical dermatologic services. Coupled with the unparalleled and unique family-like culture, patients will have an incredible experience from the minute they pick up the phone.
The Patient Access Front Desk Specialist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals
Essential Duties and Responsibilities
Perform registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing.
Identify and update patient demographic information on Nextech system as defined by departmental policy and procedures.
Coordinate patient admission needs for timely patient placement.
Identify non-participating insurance plans or out-of-network plans and inform patients and physicians regarding options, including but not limited to cancelling appointment.
Work with HMO patients on obtaining referral information.
Ensure patient’s lab matches their insurance plan.
Obtain copies of insurance card and confirm insurance through online verification tools or other methods.
Collect appropriate co-pays, co-insurance or deductibles at the time of service.
Prepare documents for optical imaging/scanning into electronic medical record.
Obtain patient signatures for consent to treat.
Assist with resolutions pertaining to patient account balances.
Maintain inventory control of paper/forms/supplies at front desk area.
Copying or faxing of documents to additional office locations.
Provide courteous and accurate information about the practice and instructions to patients and visitors.
Any other duties as required to ensure Pinnacle Dermatology’s operations are successful.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Use of TechnologyDemonstrates required skills; adapts to new technologies.
Problem SolvingIdentifies and resolves problems in a timely manner.
Customer ServiceManages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
CommunicationsExpresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
CooperationEstablishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
Oral CommunicationSpeaks clearly and persuasively in positive or negative situations; responds well to questions.
TeamworkGives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written CommunicationWrites clearly and informatively.
Conflict ResolutionKeeps emotions under control.
DiversityShows respect and sensitivity for cultural differences.
EthicsTreats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
AdaptabilityAdapts to changes in the work environment.
Personal AppearanceDresses appropriately for position; keeps self well groomed.
Attendance/PunctualityIs consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
DependabilityFollows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
InitiativeVolunteers readily; asks for and offers help when needed.
Planning/OrganizingUses time efficiently.
QualityDemonstrates accuracy and thoroughness.
QuantityMeets productivity standards; completes work in timely manner.
Safety and SecurityObserves safety and security procedures.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or equivalent required
At least 1 year previous customer service experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Certificates, Licenses, Registrations
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
______________________________________________________ _______________________________ ACKNOWLEDGED: Supervisor / Manager Signature Date
______________________________________________________ _______________________________ ACKNOWLEDGED: Employee Signature Date
To perform this job successfully, an individual should have knowledge of Nextech Database software and Internet software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and type. Typing. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.
Should you are interested and qualified, please apply in confidence by filling online application form at :
All applications are appreciated and will be treated confidentially.
Only qualified, short-listed applicants will be invited for furthers process.
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