Medical Services Vacancies 2021 - Medical Services require a new employee to fill Desktop Support that will be placed in San Jose.
Medical Services Job Vacancies 2021
Detail of : Desktop Support Job Opening in San Jose
Title: Desktop Support
Duration: 24 months
Location: San Jose, CA 95119
Job Description: .
ECS - Desktop Support - Int Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary ?break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level. Essential Functions: Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures. Provides excellent customer service to computer users. May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. Maintains and secures inventory of all hardware and software. Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager. Problem Solving and Decision Making: Analyzes problems and takes corrective action. Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally. Basic Qualifications: Experience: Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.. License, Certification, Registration: N/A. Additional Skills: Knowledge of mobile devices. Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills. Preferred Qualifications: Some technical consulting experience preferred. Bachelor's degree in computer science or IS Or four (4) years of experience in a directly related field preferred. Microsoft Certifications or training and/or A+ preferred.
Looking for a customer focused individual who thrives on providing quality services in a fast-paced environment. Must possess great customer service skills, maintain professional appearance and work well with others. Individual must have good working ethics and integrity. Available for possible after-hours projects and/or emergencies.
Windows Operating Systems Expertise
Microsoft Office Products
Familiarization and experience with user profiles
Basic Network troubleshooting and TCP/IP knowledge
Proficient with IOS devices and Apple products
Time and Prioritization management
Job Types: Full-time, Contract
8 hour shift
For further information, please refer official source from Medical Services on following link below. To find out where you fit in, please visit :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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