Customer Service Agent Ii First International Bank & Trust Moorhead

Job Title : Customer Service Agent II
Date : 30 July 2021
Company : First International Bank & Trust
City : Moorhead

First International Bank & Trust Hiring 2021 - First International Bank & Trust assign an opportunity to fill Customer Service Agent II that will be placed in Moorhead.

First International Bank & Trust Job Vacancies 2021

Detail of : Customer Service Agent II Job Openings in Moorhead

First International Bank and Trust is recognized seven years in a row for being a Top 50 Best Places to Work. This isn’t just an award placed on the shelf. It speaks to the teams of colleagues who are dedicated to create extraordinary experiences based on the philosophy of treating every customer like family.

Please see below for additional information regarding the Customer Service Agent II position and submit your online application!


  • Provides sales support to agents by preparing quotes and offering recommendations to agents as requested.
  • Requests and submits policy changes. Records and reviews completed changes for accuracy.
  • Cancels insurance policies as requested by policyholders.
  • Notifies agents of policy or account status changes.
  • Establishes and maintains customer relationships to aid in business retention.
  • Reviews insurance policies to determine appropriate coverage to suit individual customers.
  • Communicates with insurance company representatives, agents, and support staff.
  • Reviews files, records and other documents to obtain information prior to responding to policyholder/insurance company inquiries, issues, and complaints.
  • Ensures that insurance company and agency requirements are met, including the completion of all appropriate forms.
  • Advises policyholders of billing policies and procedures as needed.

Position Competencies

  • Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
  • Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance.
  • Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
  • Prioritizes and plans work activities. Uses time effectively. Sets and achieves challenging goals.

FIBT Competencies:

  • Maintain confidentiality
  • Uphold FIBT’s Mission, Vision and Corporate Values
  • Follow policies and procedures and perform responsibilities with ethics and integrity
  • Observes safety and security procedures
  • Is consistently at work on time and ensures work responsibilities are covered when absent


Education and/or Experience: Must have an Associate’s Degree or equivalent from a two-year college or technical school, or six months to one year related experience/training, or equivalent combination of education and experience. Must complete ongoing training with regard to FIB&T products and services. Insurance experience and license is preferred.

Language Skills: Speaks clearly and convincingly in positive or negative situations. Writes clearly and informatively. Edits work for spelling and grammar. Able to read and interpret written information. Listens and gets clarification. Responds well to questions.

Mathematical Skills: Must have the ability to add, subtract, multiply and divide quickly and correctly, using whole numbers, fractions, and percentages. Must comprehend and be able to explain policy billing details with clarity.

Reasoning Ability: Analyzes information and evaluates results to recommend the best solution to resolve problems. Exhibits sound and accurate judgment. Includes appropriate people in decision making process.

Should you are interested and qualified, please apply in confidence by filling online application form at :

Notes :

  • All applications will be treated confidentially.
  • Only short-listed candidates will be contacted.

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