Front Desk Associate Hampton Inn & Suites By Hilton Altoona

Job Title : Front Desk Associate
Date : 20 February 2021
Company : Hampton Inn & Suites By Hilton
City : Altoona

Hampton Inn & Suites By Hilton Jobs 2021 - Hampton Inn & Suites By Hilton give an opportunity to fill Front Desk Associate that will be placed in Altoona.

Hampton Inn & Suites By Hilton Job Vacancies 2021

Detail of : Front Desk Associate Job Opening in Altoona

Hampton Inn & Suites by Hilton, Altoona, IA is looking for their new team members.

Benefits:

  • Very Competitive Pay
  • Health Insurance Coverage
  • Paid Time Off for all team members
  • Room for Growth
  • Team Member Travel Discounts

Description:

As a Front Desk Associate you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.

When will I be working?

This position requires working in shifts. We are currently hiring full time/part time associates who are willing to work morning/evening/night shifts may include weekends. The shift hours are 7a - 3p, 3p - 11p, and 11p - 7a.

What will I be doing?

Key responsibilities of a Front Desk Associate include:

  • Checking guests in and out of the hotel in a efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Informing guests of hotel services, features and roomamenities
  • Providing information and/or answering questions about local area attractions and things to do
  • Assisting guests with travel and activity arrangements prior to their arrival
  • Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Closing and securing the property at the end of the business day
  • Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day

Job Requirements
The ideal Guest Service Representative candidate will preferably have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. The minimum qualifications for this position are:

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to handle stressful situations in a calm, professional manner
  • Pleasant telephone demeanor
  • Must have the ability to work a varied schedule that may include evenings, nights, and weekends

What are we looking for?
Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • On call
  • Weekends

Supplemental Pay:

  • Tips

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 3 years (Preferred)
  • Prior Hotel Front Desk: 1 year (Preferred)

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Should you meet the qualifications required, please register and apply to Hampton Inn & Suites By Hilton website with link as follow :



Notes :

  • Application will be treated strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Front Desk Associate Altoona March 2021 Hampton Inn & Suites By Hilton above, you can try to find your job by read related jobs from another company in Altoona below.


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