Office Admin Specialist State Of Minnesota Bloomington
Office Admin Specialist State Of Minnesota Bloomington
Job Title :
Office Admin Specialist
2 August 2021
State Of Minnesota
State Of Minnesota Careers 2021 - State Of Minnesota offer a chance to apply Office Admin Specialist that will be placed in Bloomington.
State Of Minnesota Jobs 2021
Detail of : Office Admin Specialist Job Opening in Bloomington
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. As an affirmative action employer, we actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT THE POSITION
This position provides administrative support and customer service in the Office of Admissions at Normandale Community College. Data entry performance sufficient to accurately and quickly input information from applications/ forms in a student record database and create and maintain records in customer relations software. This person will assist customers in locating and obtaining services, which may result in moving prospective students through the enrollment funnel. The enrollment funnel includes prospect generation, inquiry management, application development and admission to enrollment. This position will also provide clerical support to the Director of Admissions, Admissions Office Manager and general support in carrying out the functions of the Admissions Office. The primary objective of the Office of Admissions is to meet or exceed FYE enrollment goals as established by the administration.
Normandale Community College intends to eliminate equity gaps for all students by 2025. For degree-seeking students, Normandale will ensure 50% (or more) who state an intention to attain an Associate’s degree or transfer to a four-year university will achieve that goal. The Assistant Director will be required to participate and lead college and department critical initiatives crafted to eliminate educational equity gaps, improve completion rates for degree seeking students, and develop a more culturally proficient, student-centered institutional culture.
NOTE: This position will be working partially from a remote environment through the fall semester, so an internet connection is required.
To be qualified for this position, you must meet all of the following Minimum Qualifications. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below.
Knowledge of complex databases and technical skills sufficient to effectively input student information into databases and customer relationship software to create records, maintain documentation and record details of customer contact activity
Ability to work in an online setting to provide excellent customer service while working remotely
Experience and knowledge of customer service (by phone, in person) practices using interpersonal/human relation skills to provide information in a tactful, respectful manner
Knowledge and skills in data entry sufficient to accurately input information from applications forms in a student record database and create and maintain records in customer relations software
Skill in word processing sufficient to use software, such as Microsoft Word and/or Microsoft Outlook to type and format letters, memos, reports, and minutes of meetings.
Knowledge and experience with spreadsheets sufficient to record data to track activity and provide reports; create and maintain, mailing lists and other data sources for mail merge purposes
Detail oriented, extremely accurate and the ability to manage a variety of tasks simultaneously
Knowledge and experience answering high volume of inbound calls and experience routing appropriately
Knowledge and experience conveying complicated information in an understandable manner as an expert resource.
Two or more years of recent (within the last two years) experience providing direct customer service in a college or university setting. This position requires extensive day to day contact with students and the general public and the individual must have the ability to interpret, understand and explain policies and procedures. This individual must also have the ability to articulate and respond to the unique needs of students
Effective problem solving, conflict resolution, interpersonal skills, Outstanding organization skills and attention to detail
Two or more years of recent (within the last two years) data entry performance within a college or university setting. The individual must have the ability and desire to learn complex computer programs and applications
Requires working in a periodic time of high stress, high pressure situations. This individual must possess a commitment to customer service and to serving as a team player to work cooperatively with co-workers, staff and students
Process improvement skills
Ability to work accurately in a fast-paced environment with proven ability to handle multiple tasks simultaneously
Experience using institutional software such as ISRS (Integrated Student Records System), Image Now, Gold Mine (Admit Gold)
Competence in the use of various software applications such as Microsoft Office software (i.e., Word, Excel, Outlook, Publisher, Power Point)
Familiarity and understanding of MnSCU policies and procedures
Individual should have the ability to interpret, understand and explain policies and procedures within a college or university setting.
Demonstrated knowledge of and experience working with diverse cultures and populations
Knowledge of and experience working with stated and federal data privacy regulations
Fluent in a second languages: Spanish, Russian and Somali
This position requires successful completion of the following:
Selected candidate will be subject to a pre-employment background check as a condition of employment.
All applicants must be able to lawfully accept employment in the United States at the time of employment. Normandale does not sponsor visas.
In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCU’s vehicle use criteria and consent to a Motor Vehicle Records check.
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
Why Work For Us
GREAT BENEFITS PACKAGE! The offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
How to Apply
Click “Apply” at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Damaris Abuta at [email protected] or 952-358-8269.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] Please indicate what assistance is needed.
For more detail information about the program, please refer official source from State Of Minnesota on following link below. If you meet these requirements, please register yourself at :
All applications will be treated confidentially.
Only qualified, short-listed applicants will be invited for furthers process.
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