Detail of : Receptionist Patient Care Coordinator Job Openings in Exeter
Position Title: Receptionist/Patient Care Coordinator
Department: Exeter Clinic
Reports To: Clinical Director & Director of Client Services
EEOC Class: ASW
FLSA Status: Non-exempt
The Patient Care Coordinator position is responsible for patient care to include greeting customers, scheduling initial evaluations as well as follow up appointments, answering and/or transferring phone calls, maintaining the order of the front office, efficiently and accurately utilizes the software that the Patient Care Coordinator is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.
Essential Job Functions
Assists patients in preparation for treatment, patient reminder calls, preparing the necessary paperwork, patient financial responsibilities and authorizations, and scanning in all the required documentation into the patient’s chart;
Document in medical records, when necessary, to explain the reason for cancellations, changes in the physical therapy schedules, changes in customer accounts, insurance status, etc.;
Personal stat entry;
Effectively communicates via phone with customers, employees, and vendors using exemplary customer service skills;
Update referring clinics and w/comp carriers with updated evaluation reports, progress reports, and discharge reports;
Manage prescription log in Dashboard;
Check-In, reschedule patients, and collect co-pays/patient payments on accounts
Follow up with the submission of authorization requests, pending authorizations, and continuation of treatment;
Properly complete timesheet daily;
Regular, consistent, and predictable attendance per PRO-PT’s attendance and punctuality policy;
Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills
All other duties as assigned (IE: Training staff, ordering supplies, etc.).
Knowledge, Skills, and Abilities
Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour
Bilingual English/Spanish (Spoken & Written).
Knowledge and understanding of HIPPA regulations
Ability to successfully complete training.
Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
Ability to create and maintain records and write brief reports.
Ability to communicate effectively.
Ability to explain instructions and guidelines to others effectively.
Ability to determine work priorities.
Skill to perform computer & data entry functions
Able to operate office equipment, including but not limited to a keyboard, copier, telephone, fax machine, and calculator
Education and Experience
High School Diploma or Equivalency
2 years of clerical experience in the relevant field
Basic computer skills in Word and Excel
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including visual examination of patients and reading information from printed sources and computer screens.
Other: Requires frequent lifting and carrying items weighing up to 50 pounds unassisted. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinic environment.
Working Conditions: Normal working conditions absent extreme factors.
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required.
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Paid time off
8 hour shift
Monday to Friday
COVID-19 considerations: Federal, State, and local guidelines followed.
High school or equivalent (Required)
Healthcare Receptionist: 2 years (Required)
If your qualification is matched with the requirement above, please submit your online application directly through PRO-PT system at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short listed candidates will be notified.
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