Customer Service Supervisor Marquette Mountain

Job Title : Customer Service Supervisor
Date : 8 October 2021
Company : Marquette Mountain
City : Marquette

Marquette Mountain Recruitment 2021 - Marquette Mountain is looking for a new official to apply Customer Service Supervisor that will be placed in Marquette.

Marquette Mountain Recruitment 2021

Detail of : Customer Service Supervisor Job Openings in Marquette

A Guest Services Supervisor provides quality customer service and product knowledge, along with daily tasks of the operation. Will be expected to help each and every guest with their needs. Spends time working in both Guest
Services/Retail and ticket office. This is a working supervisor position. Duties include closing retail/ticket locations, staff management, inventory, training and other related duties as assigned.

Essential Duties and Responsibilities:

  • Supervise employees in both the retail and ticket work areas.
  • Manage Point of Sale, inventories, displays, ordering supplies
  • Give accurate and current information about the merchandise for all brands we carry.
  • Cleaning and organizing daily to keep the work area with a professional appearance.
  • Process Season’s Passes, Lift Tickets and Retail Sales.
  • Oversee and perform all guest services associated with providing retail/ services for guests, must also be able to answer questions about activities and sights in the area.
  • Oversee all inventory and work with the manager to determine appropriate products to be sold and stock selection.
  • Provide successful and efficient experiences for both guests and employees.
  • Provide formal and informal feedback to managers regarding inventory loss/gain, loss prevention strategies, and inventory audits.
  • Communicate information to all staff and groups to ensure knowledge of Marquette Mountain Resort activities, events, and changes.
  • Assist the management team to ensure accurate accounting of daily inventories, revenues and expenses.

Implements policies and operating procedures to assure accuracy, accountability and security of all assets.

  • Review retail shop weekly to verify store and inventory control standards are being achieved and financial/loss prevention goals are being met. Meet with the management team to review write-offs, goals and losses.
  • Work with Customer Services, Guest Services, Rental and Snowsports Supervisor in ensuring that scheduling and staffing levels are appropriate for group and daily volume.
  • Develop and maintain excellent public relations with existing and prospective vendors as a representative of MMR.
  • Maintain and operate POS System. This entails working with White Peaks, respective departments and

Web Site Developers.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

  • Associate Degree or equivalent experience
  • Must be professional, courteous and exercise tact and diplomacy when dealing with the Members and guests
  • Ability to prioritize and multitask, managing multiple projects, and attention to detail
  • Ability to work independently with minimal supervision
  • Ability to work in a fast past environment with tight deadlines and shifting needs
  • Outstanding communication and interpersonal skills
  • Strong organizational/management and collaboration skills
  • A reliable individual who can work independently but also as part of a team, committed to customer service
  • Requires face-to-face leadership and involves early morning, evening, and weekend responsibilities.
  • Attention to detail and accuracy.
  • Accurate with money usage and register use.

Education: Associate Degree

Experience and/or Training:

Licenses/Certificates: None

Technology/Equipment: Computer

Physical and mental demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance
  • The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell
  • Must regularly lift and/or move up to 25 pounds.
  • Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Equipment Used:

  • Computer

Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Outside weather conditions.
  • Occasionally exposed to wet and/or humid conditions; high precarious places; extreme heat.
  • Noise level in the work environment is usually moderate.

I have read the and understand the duties, responsibilities and requirements for this position.*

____________________________________ ______________________________
Employee Acknowledgment Date

*This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Marquette Mountain retains the discretion to add duties or change the duties of this position at any time.

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


If your qualification is matched with the requirement above, please submit your online application directly through Marquette Mountain system at :



Notes :

  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only qualified, short-listed applicants will be invited for furthers process.

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