Call Center Representative People's United Bank Enfield

Job Title : Call Center Representative
Date : 17 June 2021
Company : People's United Bank
City : Enfield

People's United Bank Jobs 2021 - People's United Bank assign an opportunity to apply Call Center Representative that will be placed in Enfield.

People's United Bank Jobs 2021

Detail of : Call Center Representative Job Openings in Enfield

Call Center Representative

Schedule:

  • 40 Hours per Week
  • Monday, Tuesday, Thursday and Friday: 10:15 - 7:00pm each day, and Saturdays from 7:30am - 4:00pm.

Essential Job Functions:

This position is responsible for resolving customer questions, complaints and requests via the telephone or e-mail adhering to internal policies and procedures and utilizing working knowledge of the organization’s products to meet department productivity and quality standards.

  • Develops and maintains working knowledge of internal policies, procedures and products.
  • Receives inquiries from customers by telephone and communicates response effectively.
  • Utilizes multiple computer applications to log and retrieve information.
  • Advises on how to processes customer requests including but not limited to bill payments, transfers, problem resolution, online and mobile banking.
  • Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.
  • Ensures all customer complaints are identified and reported appropriately.
  • Participates in call center sales referral program by recognizing customer needs and recommending appropriate products. Meets productivity and quality standards.
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Education/Experience Requirements:

High School diploma or equivalency required.

0-2 years relevant experience.

Knowledge/Abilities/Technical Skills:

  • Effective verbal and listening skills to provide courteous and professional customer service.
  • Ability to remain calm and courteous when handling difficult calls and requests.
  • Ability to develop and maintain working knowledge of the organization’s products and services.
  • Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.
  • Basic math skills and ability to articulate and identify large numbers.
  • Ability to work well in a team environment.
  • Organizational skills are needed to perform multiple tasks in a high volume environment.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Supplemental Pay:

  • Bonus pay

Work Location:

  • One location

Work Remotely:

  • No

Should you meet the qualifications required, please register and apply to People's United Bank website with link as follow :



Notes :

  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Call Center Representative Enfield August 2021 People's United Bank above, you can try to find your job by read related jobs from another company in Enfield below.


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