Detail of : Inbound Customer Service Representative Work from Home Job Openings in Houston
Work-from-Home Inbound Customer Service and Sales Representatives handle inbound calls for the nation’s largest online home improvement marketplace and assist customers to find service professionals for their maintenance, repair, and improvement projects by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. Representatives use upselling and cross-selling techniques to convert inquiries into referrals.
What You’ll Do
With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
Keys to Success
Effective Communicator – Making connections with customers comes naturally. You are approachable and can adjust your style to adapt to a variety of situations and personalities.
Problem-Solver – When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers’ expectations and meet weekly goals. You seek alternative solutions and follow through with a new course of action.
Optimism – With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions.
Self-motivation –Accomplishing goals is what you live for. You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success.
Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
Retains and conveys thorough knowledge and benefits of client’s service offerings
Applies policies and high-quality customer service guidelines
Accurately documents customer interactions
What We’re Looking For
High-school diploma or equivalent
2+ years of customer service experience
Desire to meet and exceed sales goals and thrive in a performance-based environment
Polite, friendly, warm, and courteous phone demeanor
Confidence in asking questions and guiding conversations to resolve customer requests
Excellent verbal and written communication skills
Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
Currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
Six months of inbound sales experience with upselling
Previous experience in a fast-paced call environment
Previous remote experience
Knowledge of basic home repair services
Paid Time Off
Medical, Dental, and Vision Insurance*
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance
*Full-time team members
Who We Are
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.
At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Employee assistance program
Flexible spending account
Paid time off
Work from home
8 hour shift
Monday to Friday
COVID-19 considerations: This position is 100% remote, work-at-home. All interviews and training will also be conducted virtually.
High school or equivalent (Required)
Customer Service: 2 years (Required)
For further information, please refer official source from VIPdesk Connect on following link below. To find out where you fit in, please visit :
All applications will be treated confidentially.
Only shortlisted candidate will be proceed on the next step.
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