Inbound Customer Service Representative Work From Home Vipdesk Connect Houston

Job Title : Inbound Customer Service Representative Work from Home
Date : 15 September 2021
Company : VIPdesk Connect
City : Houston

VIPdesk Connect Hiring 2021 - VIPdesk Connect call an applicant to fill Inbound Customer Service Representative Work from Home that will be placed in Houston.

VIPdesk Connect Recruitment 2021

Detail of : Inbound Customer Service Representative Work from Home Job Openings in Houston

Work-from-Home Inbound Customer Service and Sales Representatives handle inbound calls for the nation’s largest online home improvement marketplace and assist customers to find service professionals for their maintenance, repair, and improvement projects by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. Representatives use upselling and cross-selling techniques to convert inquiries into referrals.

What You’ll Do

  • With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
  • Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
  • Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.

Keys to Success

  • Effective Communicator – Making connections with customers comes naturally. You are approachable and can adjust your style to adapt to a variety of situations and personalities.
  • Problem-Solver – When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers’ expectations and meet weekly goals. You seek alternative solutions and follow through with a new course of action.
  • Optimism – With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions.
  • Self-motivation –Accomplishing goals is what you live for. You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success.
  • Lives our Values – Helpful. Creative. Flexible. Positive Energy.

Duties and Responsibilities Include

  • Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
  • Retains and conveys thorough knowledge and benefits of client’s service offerings
  • Applies policies and high-quality customer service guidelines
  • Accurately documents customer interactions

What We’re Looking For

  • High-school diploma or equivalent
  • 2+ years of customer service experience
  • Desire to meet and exceed sales goals and thrive in a performance-based environment
  • Polite, friendly, warm, and courteous phone demeanor
  • Confidence in asking questions and guiding conversations to resolve customer requests
  • Excellent verbal and written communication skills
  • Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
  • Technically savvy
  • Currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

Preferred Qualifications

  • Six months of inbound sales experience with upselling
  • Previous experience in a fast-paced call environment
  • Previous remote experience
  • Knowledge of basic home repair services

Benefits

  • 100% Remote/Work-from-Home
  • Paid Time Off
  • Medical, Dental, and Vision Insurance*
  • Flexible Spending Accounts
  • Life Insurance, accident/critical illness insurance
  • Growth Potential
  • Paid Training
  • And More!!!

*Full-time team members

Who We Are

At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.

At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift

Supplemental Pay:

  • Bonus pay
  • Commission pay

COVID-19 considerations:
This position is 100% remote, work-at-home. All interviews and training will also be conducted virtually.

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

For further information, please refer official source from VIPdesk Connect on following link below. To find out where you fit in, please visit :



Notes :

  • All applications will be treated confidentially.
  • Only shortlisted candidate will be proceed on the next step.

If you are not interested in Inbound Customer Service Representative Work from Home Houston September 2021 VIPdesk Connect above, you can try to find your job by read related jobs from another company in Houston below.


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